Customer Service Specialist | Interior Decorator
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A hard working and dependable individual with over 5+ years of experience in customer service and office support services. Extremely competent at answering phone calls, email communication, planning, teamwork, problem solving and multitasking. Always channels constructive criticism into positive learning, strives to maintain positive demeanor and create a welcoming and friendly work environment at all times.
Seeking to join the team at Montgomery College and willing to go above and beyond to achieve the goals that are set by the department.
GUEST EXPERIENCE EXPERT | Gaithersburg Marriott Washingtonian Center, MD.
Delivered exceptional customer service in a fast-paced environment by facilitating 30+ daily guest inquiries through phone and email. Warmly welcomed 40-50 guests per shift, ensured a smooth check-in and directed them to their destination. Addressed guests'requests, resolved conflicts and confirmed appointments with external offices.
STUDENT ASSISTANT | School of Education, Montgomery College, Rockville, MD.
Dedicated student aid focused on assisting students and professors with all types of classrooms needs. Coordinated picking up and delivering incoming and outgoing mail services, unpacked inventory and stocked supplies as well as planned, coordinated and led events at the department. Provided administrative and clerical support to other faculty members in maintaining and creation of all personnel files and schedules, welcoming and directing visitors to the appropriate staff, organizing and managing data input in excel spreadsheets, and creating a more efficient workspace by proactively anticipating department needs.
Montgomery College, Associates in Interior Design
Studied Communication,Psychology, Interior Design
Interacted and worked effectively with class members on design projects to discuss ideas and schematic design development. Researched and learned trends in the area of green building and environmental design, the fundamental principles of design, codes and textiles to incorporate into commercial and residential class projects. Developed design development, floor plan sketches, space planning concepts, color palette and textile selection during class.
