Pascual Villa

Multilingual professional with a successful history as a driver for more than 14 years. Patient and dedicated, with an understanding of various cultures. Seeking a similar position and committed to providing outstanding service to every guest.

Bus Driver at LADOT DASH (MV Transportation) (2024-01 – 2026-02)

• Operated transit vehicles using an air brake system, including pre-trip safety inspections.
• Assisted seniors and disabled passengers, e.g. with wheelchair accommodations.
• Assisted seniors with bus kneeling and ram deploying.
• Provided passengers with information about additional routes and services.
• Maintained a flexible knowledge of city layout to use in overcoming sudden, unexpected challenges and adjustments to normal operations.
• Provided friendly and courteous customer service to all passengers, including in circumstances that required de-escalation.

Bell person at Luxe Sunset Boulevard Hotel (2021-07 – 2023-09)

• Provided information to guests about hotel facilities and services.
• Assisted guests checking in or out with their baggage, answering questions, and making deliveries.
• Greeted customers with a warm and hospitable welcome and maintained a working memory of current guests to continue to engage with them during their stay.

Bus Driver/Bellman. Supervisor at Embassy Suites Hotel LAX South (2005-03 – 2019-05)

• Supervised and trained a number of employees in multitasking between hotel bell person and hotel shuttle driver job duties.
• Assisted guests with hand luggage and offered information pertaining to hotel services, premises, and local areas of interest.
• Provided excellent customer service while safely transporting customers.
• Maintained vehicles in excellent condition and conducted daily pre-trip vehicle safety and maintenance inspections on hotel shuttle vans.
• Delivered messages and provided housekeeping services such as laundry and amenities.

English as a second language – Evans Community Adult School (2003 – 2003)

Computer and typing classes – Evans Community Adult School (2003 – 2003)

English as a second language – Abram Friedman Occupational Center (2000 – 2003)

Commercial Driver's License certification – Imperial Trucking School (2000 – 2000)

English as a second language – Los Angles High School (1995 – 1997)