Pat Nan

Software engineer with more than two years of experience developing and maintaining SaaS applications using Java, Spring, SQL, Python, and AWS. Experienced in ETL pipelines, automated testing, cloud-based test environments, application upgrades, and production troubleshooting.

Software Engineer I - Smarsh - Franklin, TN

(2021-06 - 2023-11)

• Developed and maintained front-end and back-end components of an AI-powered SaaS compliance application using Java, Spring, SQL, and AWS S3.
• Built and maintained ETL pipelines that reduced redundant processing, improved efficiency, and generated customer-specific data outputs.
• Updated application packages and system components to support product upgrades and evolving customer requirements.
• Configured cloud-based test environments in AWS and Google Cloud Platform to validate changes before code review.
• Wrote automated tests in Kotlin to validate changes across multiple areas of the application.
• Used Python and Datadog to monitor infrastructure, and wrote SQL queries tailored to customer requirements.
• Investigated and resolved software, security, data, performance, scalability, and concurrency issues through Tier 2 support and technical triage.

Shift Manager - Buffalo Wild Wings - Franklin, TN

(2025-06)

• Coordinate daily shift operations, assign responsibilities, train employees, and address workflow and customer issues.
• Troubleshoot point-of-sale and restaurant technology problems, escalating unresolved issues when necessary.

Delivery Driver and Trainer - OTRXpress LLC - La Vergne, TN

(2024-03 - 2025-03)

• Trained new drivers on delivery procedures, safety requirements, route execution, and company technology.
• Managed time-sensitive routes independently while adapting to logistical and customer-service issues.

Bachelor of Business Administration - Information Systems - Middle Tennessee State University (2021) Murfreesboro, TN