Patoni Dass

Multilingual guest service professional with international experience across retail, airline, hospitality, and events. Skilled in creating welcoming and personalized experiences for diverse guests and customers. Experienced in beauty product guidance including skincare, cosmetics, fragrance, and haircare, as well as airline reservation systems and ticketing.

Known for professionalism, empathy, patience, and adaptability. Passionate about helping guests feel confident, informed, and comfortable while maintaining high service standards in fast-paced environments.

Customer Floor Assistant - Douglas - Frankfurt, Germany

(2018-01 - 2022-12)

Beauty Retail

• Provided personalized advice to international customers on skincare, cosmetics, fragrance, and beauty products
• Assisted guests in selecting products across entry-level and luxury beauty brands
• Supported non-German-speaking guests through multilingual assistance and product explanation
• Maintained organized sales floor and professional store presentation
• Collaborated with brand specialists and cashiers to ensure smooth customer experience

Guest Service – Airline & Hospitality Roles - Various - Various Locations

(2015-01 - 2018-12)

• Provided attentive service to airline passengers and hotel guests
• Operated reservation and ticketing systems including Amadeus
• Assisted international travelers with bookings, itineraries, and travel inquiries
• Maintained organized and welcoming environments
• Collaborated with teams to ensure smooth guest service operations

Event & Retail Staffing - Various - New York City

(2022-01)

• Supported high-volume events and retail environments
• Assisted guests with product inquiries, directions, and event information
• Maintained attractive presentation of retail or event spaces
• Adapted quickly to new products, procedures, and guest needs
• Collaborated with teams to deliver excellent guest experiences

Tourism & Guest Services Ausbildung - Tourism and Guest Services - Amadeus Tourism School

Partial coursework - Early Childhood Education Studies - Ohlone College