Patrica Smith

I am an excellent communicator and an even better listener. After all how can you provide the best service for clients if you don't listen and learn from them who they are and what care they want or need? I also understand the importance of maintaining professionalism and compassion when working with clients. My work experience represents a unique combination of sales, customer service, community outreach and social services .

Registered Behavior Technician at Supportive Care ABA Therapy (2025-05 – Present)

Provide In-home therapy to Autistic children. Provide help and support for families of children with Autism. Help Autistic children improve social and communication skills. Implement Behavior Reduction and Intervention plans created by Behavior Analyst. Record data documenting client's progress.

• Provide In-home therapy to Autistic children
• Provide help and support for families of children with Autism
• Help Autistic children improve social and communication skills
• Implement Behavior Reduction and Intervention plans created by Behavior Analyst
• Record data documenting client's progress

Registered Behavior Technician at Hopebridge Autism Therapy Center (2025-01 – 2025-05)

Provided direct care, instruction and support to children with Autism. Implemented Behavior Intervention plans created by a board certified behavior analyst. Followed behavior reduction and behavioral skill acquisition protocols. Collected and recorded data based on client behavior. Communicated with parents, caregivers and the client's BCBA regarding client's progress.

• Provided direct care, instruction and support to children with Autism
• Implemented Behavior Intervention plans created by a board certified behavior analyst
• Followed behavior reduction and behavioral skill acquisition protocols
• Collected and recorded data based on client behavior
• Communicated with parents, caregivers and the client's BCBA regarding client's progress

Customer Service/Sales Representative at ABR, Inc (2015-03 – 2024-08)

Remote position. Helped negotiate energy management plans for school districts, private and commercial businesses. Received inbound calls. Handled customer service and sales inquiries. Generated leads. Hosted and facilitated informational meetings and consultations for potential new clients. Kept accurate records of client accounts and interaction.

• Helped negotiate energy management plans for school districts, private and commercial businesses
• Received inbound calls
• Handled customer service and sales inquiries
• Generated leads
• Hosted and facilitated informational meetings and consultations for potential new clients
• Kept accurate records of client accounts and interaction

Home Visitor/Family Resource Coordinator at Birth and Beyond (2013 – 2015)

Organized a successful outreach strategy to increase clientele. Made home visits to accurately evaluate client's living space, health status, food supply and ability to cook healthy meals. Also assessed any needs families may have for transportation, education and employment.

Provided support for pregnant moms by reaching out to stores like Sam's Club and Walmart to provide baby clothes, formula and food. Facilitated informational group meetings with professionals to address topics such as childhood Asthma, childcare, good nutrition and vaccine requirements. Created a family literacy program and Storytime program for our family participants.

Raised funds to support my programs. Created the Community Partner Award to give to businesses who donated and supported our programs.

• Organized a successful outreach strategy to increase clientele
• Made home visits to accurately evaluate client's living space, health status, food supply and ability to cook healthy meals
• Assessed any needs families may have for transportation, education and employment
• Provided support for pregnant moms by reaching out to stores like Sam's Club and Walmart to provide baby clothes, formula and food
• Facilitated informational group meetings with professionals to address topics such as childhood Asthma, childcare, good nutrition and vaccine requirements
• Created a family literacy program and Storytime program for our family participants
• Raised funds to support my programs
• Created the Community Partner Award to give to businesses who donated and supported our programs

University of Minnesota Psychology major