OPERATIONS MANAGER at Metrie (2024-01 – 2026-05)
- Directed daily outbound operations for a high-volume retail distribution network, ensuring timely and accurate deliveries across multiple store locations on the East Coast.
- Monitored inventory movement and investigated shortages, overages, and reconciliation issues to improve accuracy and maintain operational accountability.
- Managed warehouse performance by tracking productivity metrics, coaching team leaders, and streamlining workflows to increase efficiency and meet production goals.
- Led safety initiatives, employee training, and operational audits while driving continuous improvements to standard procedures and warehouse processes.
- Oversaw promotional launches, returns processing, cycle counts, and SAP-related audits to ensure compliance, accuracy, and smooth day-to-day operations.
QA MANAGER at Bio Trans (2021-06 – 2023-07)
- Led the review and improvement of quality assurance procedures and operational guidelines to strengthen compliance and workflow efficiency.
- Managed and coached QA teams, including inspectors and laboratory staff, while ensuring all testing activities met company and regulatory standards.
- Investigated product and process quality issues, performed root cause analysis, and introduced corrective actions that reduced recurring defects.
- Oversaw quality audits, inspections, and documentation processes, ensuring readiness for regulatory reviews and successful vendor compliance.
- Collaborated with cross-functional teams to establish testing standards, monitor product quality trends, and support the smooth launch of new products into production.
OPERATIONS SUPERVISOR at Thermo Fisher Scientific (2021-03 – 2021-06)
- Supervised daily operations and coordinated team activities to ensure productivity targets and service standards were consistently achieved.
- Monitored workflow processes, identified operational inefficiencies, and implemented improvements that increased overall performance and reduced downtime.
- Trained, scheduled, and evaluated staff members while promoting a safe, professional, and customer-focused work environment.
- Managed inventory control, reporting, and compliance procedures to maintain accuracy and support smooth operational performance.
- Collaborated with management and cross-functional departments to resolve operational issues, improve communication, and meet organizational goals.
REGIONAL TRANSPORTATION MANAGER at Envigo (2018-11 – 2021-03)
- Oversaw transportation and distribution activities across four regional sites, ensuring smooth daily operations and consistent service performance.
- Coordinated shipment schedules, monitored order progress, and addressed customer concerns quickly to maintain high service standards and on-time delivery.
- Maintained accurate workforce records, including employee training, staffing updates, and compliance documentation to support operational efficiency.
- Monitored inventory movement and stock accuracy for products received from both internal teams and external vendors, reducing discrepancies and delays.
- Worked closely with sales, customer support, warehouse, and logistics teams to strengthen communication, improve workflows, and ensure compliance with company procedures and performance standards.
PRODUCTION SUPERVISOR at Envigo
- Oversaw daily production activities to ensure orders were completed on time and met company quality standards.
- Worked closely with warehouse, logistics, and customer service teams to coordinate shipments and maintain smooth operations.
- Monitored inventory levels and verified product accuracy from suppliers to prevent shortages and production delays.
- Maintained strong communication between operations, sales, and distribution teams to improve workflow and resolve issues quickly.
- Managed shipping documentation and ensured compliance with transportation and international import/export regulations.
OUTBOUND OPERATIONS/SUPERVISOR at Coca-Cola
- Oversaw outbound distribution activities for high-volume deliveries to restaurants, retail stores, airline catering services, and convenience outlets, ensuring shipments were accurate and on schedule.
- Led and coordinated a warehouse team of over 20 staff members, including loaders, inventory checkers, and dispatch personnel, to maintain smooth daily operations.
- Trained and supported new employees during onboarding, helping them understand company procedures, safety standards, and workflow expectations.
- Resolved operational issues involving damaged goods, misplaced inventory, product returns, and storage organization to minimize delays and improve efficiency.
- Promoted a safe and organized warehouse environment by conducting regular safety briefings, enforcing compliance procedures, and maintaining cleanliness standards.
DIRECTOR OF DISTRIBUTION at Radio Shack Distribution Center
- Directed daily distribution operations supporting more than 2,100 retail locations while maintaining high service levels and on-time delivery performance.
- Oversaw a $45M electronics inventory and coordinated the movement of over 225,000 lbs. of outbound freight each day to ensure efficient supply chain execution.
- Led and developed a workforce of 7 managers and 175+ associates, creating a strong culture of accountability, safety, and operational excellence.
- Managed vendor partnerships, negotiated service contracts, and analyzed operational and financial data to improve forecasting, control costs, and strengthen overall profitability.
- Implemented inventory control and continuous improvement initiatives, including cycle count reviews, loss prevention strategies, Six Sigma training, and safety leadership across distribution centers.
