Digital Court Reporter - Parrot.US
(2024-01)
- Record and monitor legal proceedings, ensuring accuracy and compliance with court standards.
- Annotate and identify key testimony during live sessions.
- Manage exhibits and provide real-time readback/playback as needed.
- Support transcription processes and troubleshoot technical issues.
- Collaborate with legal teams to ensure accurate case documentation.
Administrative Manager - Comak Group, Inc.
(2022-09)
- Oversee office operations, including event planning, facilities management, and inventory control.
- Monitor budgets, track expenses, and assist in financial planning.
- Ensure compliance with company policies and regulations.
- Implement process improvements in response to organizational developments.
Special Projects Coordinator - Palm Tran
(2015-01 - 2022-08)
- Investigated transit incidents to determine liability, preparing evidence for Risk Management, law enforcement, and attorneys.
- Produced executive reports on operational and safety trends.
- Managed video archives for legal and compliance purposes.
Public Information Supervisor - Palm Tran
(2014-01 - 2014-12)
- Resolved complex customer complaints using investigative methods and video analysis.
- Monitored incoming complaints for accuracy, identified trends, and recommended improvements.
- Collaborated with departments to address service concerns effectively.
Marketing & Customer Service Manager - South Florida Vanpool / vRide
(2006-08 - 2014-01)
- Developed ridesharing programs for targeted organizations.
- Managed customer service operations, resolving disputes and facilitating group communications.
- Organized meetings and workshops to share updates and address concerns.
Assistant Station Manager / Station Trainer - Independence Air
(2003-01 - 2006-01)
- Directed daily airport operations to ensure safety and on-time performance.
- Trained and mentored staff in compliance with airline policies.
Lead Customer Supervisor - United Airlines
(2001-01 - 2003-01)
- Coordinated flight operations and resolved customer issues.
- Maintained efficient arrival and departure processes.
Manager - Comax Inc.
(1990-01 - 2001-01)
- Managed wholesale/retail operations, marketing strategies, and SOP development.
- Resolved customer disputes to maintain service quality.
