Office manager - Smile Town dental
(2025-01 - 2026-01)
- Ensure all new hires are on boarded properly and trained
- Oversee daily operations to ensure a smooth check in and out process
- Created and implemented policies and procedures that ensured compliance with HIPAA regulations and other applicable laws
- Ensured productivity throughout the day by providing excellent service to patients
Office Manager - Tickle Chiropractic + Wellness Facility
(2021-01 - 2025-01)
- Open office following daily routine including start up of softwares and equipment, gather upcoming patient charts before arrival and daily verifications and confirmations
- Ensure patient inquiries emails and messages are responded to in a timely manner
- Schedule new patient evaluations. Ensuring each patient has verified insurance and authorizations if needed. Sessions include chiropractic adjustments, laser therapy
Lead Receptionist/ Insurance Coordinator - Oasis Dental Care
(2017-01 - 2021-01)
- Welcome new and returning patients during check in and out process while collecting co payments, patient paperwork and insurance documents
- Verify and explain to patients EOB insurance responsibilities
- Schedule minor to comprehensive procedures for hygiene, general, oral surgery and cosmetic dentistry
- Handle case, claim and reimbursement disputes when necessary
