Senior Director Product Management, Education - NATIONAL ASSOCIATION OF REALTORS - Chicago, Illinois
(2025-10 - 2026-04)
Transform how NAR manages and grows its $7M education portfolio of designations, certifications, and course offerings.
- Establish and Lead Product Organization: build and mentor a cross-functional team of Product Managers, a Market Analyst, and a Pricing Analyst to introduce product management discipline, market intelligence, and data-driving pricing strategies. Implementing portfolio management, product lifecycle governance, and market/pricing analysis to align education offerings with member demand, improve product performance, and identify new revenue and growth opportunities through product bundling, subscrip
- Provide Strategic Direction: Demand Strategy Consulting Partners leading up development of product vision, market positioning, and value proposition including evaluation of existing offerings to recommend strategic investments, modernization, consolidation, or sunsetting decisions based on performance and organizational value.
- Develop Product Roadmap: spanning near-term delivery priorities and long-term innovation initiatives, overseeing the full product lifecycle from concept through launch, adoption, performance measurement, and continuous iteration.
- Translate Business Strategy: into product requirements and platform capabilities to support LMS replacement, including multi-tenant architecture, white-label delivery, partner portals, reporting, credential tracking, system integrations, and scalable user experience.
- Build NAR's education ecosystem: serve as a senior leader in building relationships across education partners internal to the org, state and local associations, brokers, and affiliates.
Senior Program Manager, Harvard Medical School (HMS)| Office of External Education (OEE) - HARVARD MEDICAL SCHOOL - Boston, Massachusetts
(2023-07 - 2025-07)
Led the Ecommerce Portfolio ($100M) for Harvard Medical School's (HMS) offerings on SF Commerce Cloud, managing B2C (individual learners and consumers) and B2B (institutional and enterprise) storefronts on a single Commerce Cloud instance.
- Learner Experience – Admissions: Improved the learner admissions experience by implementing streamlined digital intake and onboarding through Salesforce Experience Cloud. Designed intuitive self-service portals that guide prospective learners through application, eligibility verification, document submission, and enrollment steps. Automated communications, status updates, and approvals to reduce friction, increase transparency, and accelerate time from application to enrollment while supporting
- Learner Journey – Ecommerce: Transformed E2E e-commerce experience on Salesforce, from catalog, checkout, payments, and fulfillment (Commerce Cloud) to streamlined admissions intake and self-service onboarding (Experience Cloud) across application, eligibility, document submission, and enrollment, driving a 10% increase in conversion the quarter following launch for both individual learners (B2C) and institutional partners (B2B).
- Marketing Optimization: Partnered with finance, legal, and vendors to optimize pricing, packaging, and the B2B contracting and checkout flow, improving deal velocity and reducing friction for enterprise buyers.
- Roadmap Management: Managed the Salesforce Commerce Cloud roadmap and cross-functional delivery across product, engineering, marketing, and operations to launch and scale online offerings for both consumer and institutional segments.
- Business Strategy Execution: Translated strategy into platform execution, standardizing governance and processes across concurrent digital commerce initiatives to support growth without added overhead.
Senior Portfolio Manager, AWS Professional Services - AMAZON WEB SERVICES - Chicago, Illinois
(2020-02 - 2023-06)
- Strategic Portfolio Health Management: Advisory on 80+ engagements representing approximately $150M in revenue and supported sales enablement efforts targeting $180M in bookings monitoring portfolio health through retention, expansion, and adoption metrics to surface at-risk accounts early and protect recurring revenue.
- Strategic Relationship Management: Led cross-functional partnerships with Sales, Partner Management, Solution Delivery, and Ops to create unified strategic alignment. Actively identified duplicative processes in sales cycle and solution delivery to strengthen renewal and expansion positioning.
- Sales Growth Acceleration: Implemented sales mechanisms resulting in a 20% year-over-year increase in sales velocity through enhanced delivery excellence and optimized sales pursuits, partnering closely with cross-functional teams to convert delivery quality into expansion revenue and durable renewals.
- Operational Scalability: Established repeatable, scalable operational support processes enabling AWS Sales and Delivery teams to engage customers and partners efficiently, while reinforcing the adoption and delivery consistency that underpins GRR and NRR. Facilitated solutions addressing security, compliance, performance, scalability, and deployment across the full suite of AWS services.
Senior Engagement Manager, Health Care Services Corporation (HCSC) - TEKSYSTEMS, INC. - Chicago, Illinois
(2017-04 - 2020-01)
- Product Vision and Roadmap for enterprise governance capabilities, deliver platform features and scalable governance models and data stewardship workflows to support secure B2B and B2C platform operations and cross-system integrations.
- Cross-Functional Relationships: stakeholder management across engineering, legal, and compliance teams to define product requirements for data integrity and privacy capabilities, including master data management, metadata classification, and consent management to protect learner and partner data.
Senior Program Manager, Global Transformation for Corporate Solutions - JLL, INC. - Chicago, Illinois
(2015-01 - 2017-03)
Led $23M enterprise initiative to modernize corporate real estate technology and data infrastructure, replacing core systems for lease administration, facilities, workplace services, and vendor management while establishing a global BI platform, data governance framework, and center of excellence, managing blended resource demand model spanning business and IT.
- Org transformation restructuring the program staffing model into specialized operational roles and centralized user admin across multiple third-party management platforms reducing project spend by 10% per month while providing executive governance and risk oversight to C-suite and steering committee.
Product Manager, Global Digital Marketing - JLL, INC. - Chicago, Illinois
(2011-11 - 2014-12)
Led a $2M upgrade of the company's public website, managing a cross-functional team executing work following Agile methodology to deliver a redesigned digital platform aligned with global marketing strategy.
- Defined and prioritized the product backlog by reverse-engineering legacy functionality
- Facilitated deep-dive discovery sessions and focus groups with global marketing stakeholders to inform demand strategy
- Developed the product roadmap
- Established and tracked key product success metrics
Management Consultant - SLALOM CONSULTING, LLC. - Chicago, Illinois
(2005-01 - 2011-12)
- Change Management Lead, MillerCoors led Finance and Marketing teams to consolidate operations as part of the MillerCoors joint venture, including co-leading the Teradata master data management program by developing the case for change, conducting stakeholder and impact analyses, and executing executive-level communications to support successful implementation.
- Program Manager, Motorola Solutions led a Global Call Center Transformation in São Paulo, Brazil, in response to a class action lawsuit, partnering with Global and Latin America operations leaders to restructure customer service and repair support operations, implement a customized software solution, manage the full SDLC, oversee cross-regional resource planning across Brazil, the U.S., and the Philippines, conduct stakeholder governance.
Management Consultant - ACCENTURE - Chicago, Illinois
(2000-01 - 2005-12)
Delivered management consulting services on enterprise finance initiatives by leading client scoping and change management efforts, coordinating release planning with global development teams in Manila and Madrid, directing program staffing and budgeting for finance applications, and managing a team of analysts to design and deliver enhancements to a financial forecasting and planning platform.
