Patricia Martine

Oversee all customer-facing operations, the dining room atmosphere, guest services, and resolve service issues or complaints. Oversee daily sales reporting, cash drops, manage inventory Ensure all areas are clean, well-maintained and fully compliant with food safety and sanitation.

Front End Manager at The Foood Spot (2023-06 – Present)

• Oversee all customer-facing operations, the dining room atmosphere, guest services, and resolve service issues or complaints.
• Oversee daily sales reporting, cash drops, manage inventory
• Ensure all areas are clean, well-maintained and fully compliant with food safety and sanitation.
• Bridge the gap between FOH and the back of house (kitchen) to ensure smooth order transitions.

Administrative Assistant at Premier Dental Care Management (2022-11 – 2023-08)

• Confirm, open, organize, scan, distribute all incoming mail.
• Log insurance checks, scan and upload.
• Create FedEx labels for all offices (15+ offices).
• Manage supplies for office.

Commercial Real Estate Agent at Global Realty Services, USA (2022-05 – 2022-09)

• Assist their clients in buying, selling or leasing properties for commercial purposes
• Must provide a commercial buyer/Tenant with market demographic studies, environmental research, and financial analysis of the properties
• Network with local businesses and attend networking functions and occasional workshops
• Negotiating between buyer/seller or Landlord/Tenant
• Fulfill a range of marketing functions, e.g. promoting properties by listing, writing advertisements, or arranging viewings

Inventory/Receiving/Logistics Clerk at Cordant Health Solutions (2019-02 – 2020-04)

• Maintaining and updating inventory records.
• Reporting discrepancies between physical counts and computer records.
• Developing or improving upon inventory management procedures.
• Stocking and distributing supplies, equipment or merchandise.
• Lift up to 50 lbs without restriction.
• Compiling balance price and cost reports.
• Manage the maintenance, preparation and routing of purchase orders.
• Track and analyze mis-shipments to ensure they don't occur again.
• Respond to customer inquiries and refer clients to the appropriate channels.

CSR - Customer Service Representative at M S International, Inc. (2017-06 – 2018-07)

• Effective and efficient handling of customer transactions and relationships.
• Show and tour showroom/warehouse to clients and their customers.
• Answer inbound service calls and make outbound service calls.
• Consistent following up on promises and commitments in a timely manner with customers.
• Track stock levels to ensure customer orders are handled effectively.
• Assist customers in determining order requirements or services.
• Appropriately identify and escalate customer issues.
• Quote prices and credit terms, and prepare sales orders for customers.
• Complete sales transactions and processing of payments.
• Schedule trucking and delivery of material to the customer, based on a delivery schedule.
• Create shipping orders and packing lists.
• Troubleshoot customer issues during the delivery process(s).
• Practice Customer focus, collaboration, and communication with team.

Manager Trainee at Hertz (2015-03 – 2015-06)

• Assist branch manager with everyday tasks
• Pick up and drop of clients when needed.
• Go to auto body shops and car dealerships to provide our products and service.

Station Manager at Me-ality (2013-12 – 2014-02)

Within 7 months of being employed I was promoted twice, advertised this new technology to hundreds of clients and was a positive leader. Interpersonal skills was a major aspect of this job as well as being a leader.

• Monitoring, motivating and assisting staff with everyday tasks
• Greet and interact with customers, promoting and facilitating use of the Me-Ality fitting service
• Effectively and accurately communicate kiosk value and benefits to customers
• Guide the customer through the kiosk process, giving clear, concise instructions and setting the proper expectations

Key Holder at Me-ality (2013-09 – 2013-12)

• Monitoring, motivating and assisting staff with everyday tasks
• Greet and interact with customers, promoting and facilitating use of the Me-Ality fitting service
• Effectively and accurately communicate kiosk value and benefits to customers
• Guide the customer through the kiosk process, giving clear, concise instructions and setting the proper expectations
• Act as a positive, polished, fashionable face of the kiosk service to all external clients
• Meet retail kiosk goals and objectives as communicated by Kiosk Manager
• Troubleshoot minor technical issues with kiosk equipment
• Act as a Brand Ambassador at all times to reflect the quality of the brand we are building

Size Matching Specialist at Me-ality (2013-05 – 2013-09)

• Greet and interact with customers, promoting and facilitating use of the Me-Ality fitting service
• Effectively and accurately communicate kiosk value and benefits to customers
• Guide the customer through the kiosk process, giving clear, concise instructions and setting the proper expectations
• Act as a positive, polished, fashionable face of the kiosk service to all external clients
• Meet retail kiosk goals and objectives as communicated by Kiosk Manager
• Troubleshoot minor technical issues with kiosk equipment
• Act as a Brand Ambassador at all times to reflect the quality of the brand we are building

Assistant Manager at Lids (2012-06 – 2013-05)

• Ensure each customer receives outstanding service.
• Assisting with product selection, purchases, and returns.
• Ensure the store is clean, well organized, and properly merchandised.
• Make sure all store policies, procedures, and controls are followed, as well as planning, organizing, and delegating work among staff.
• Motivating staff
• Reporting to the direct manager
• Open and close store
• Monitoring and assisting staff with everyday tasks

Sales Associate at Famous Footwear (2007-10 – 2012-09)

Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.

• Ringing up customers with their purchase(s).

BS in Business Administration – SUNY Old Westbury (2012-08 – 2017-05)

AS in Retail Business Management – Nassau Community College (2009 – 2012)