Front End Manager at The Foood Spot (2023-06 – Present)
- Oversee all customer-facing operations, the dining room atmosphere, guest services, and resolve service issues or complaints.
- Oversee daily sales reporting, cash drops, manage inventory
- Ensure all areas are clean, well-maintained and fully compliant with food safety and sanitation.
- Bridge the gap between FOH and the back of house (kitchen) to ensure smooth order transitions.
Administrative Assistant at Premier Dental Care Management (2022-11 – 2023-08)
- Confirm, open, organize, scan, distribute all incoming mail.
- Log insurance checks, scan and upload.
- Create FedEx labels for all offices (15+ offices).
- Manage supplies for office.
Commercial Real Estate Agent at Global Realty Services, USA (2022-05 – 2022-09)
- Assist their clients in buying, selling or leasing properties for commercial purposes
- Must provide a commercial buyer/Tenant with market demographic studies, environmental research, and financial analysis of the properties
- Network with local businesses and attend networking functions and occasional workshops
- Negotiating between buyer/seller or Landlord/Tenant
- Fulfill a range of marketing functions, e.g. promoting properties by listing, writing advertisements, or arranging viewings
Inventory/Receiving/Logistics Clerk at Cordant Health Solutions (2019-02 – 2020-04)
- Maintaining and updating inventory records.
- Reporting discrepancies between physical counts and computer records.
- Developing or improving upon inventory management procedures.
- Stocking and distributing supplies, equipment or merchandise.
- Lift up to 50 lbs without restriction.
- Compiling balance price and cost reports.
- Manage the maintenance, preparation and routing of purchase orders.
- Track and analyze mis-shipments to ensure they don't occur again.
- Respond to customer inquiries and refer clients to the appropriate channels.
CSR - Customer Service Representative at M S International, Inc. (2017-06 – 2018-07)
- Effective and efficient handling of customer transactions and relationships.
- Show and tour showroom/warehouse to clients and their customers.
- Answer inbound service calls and make outbound service calls.
- Consistent following up on promises and commitments in a timely manner with customers.
- Track stock levels to ensure customer orders are handled effectively.
- Assist customers in determining order requirements or services.
- Appropriately identify and escalate customer issues.
- Quote prices and credit terms, and prepare sales orders for customers.
- Complete sales transactions and processing of payments.
- Schedule trucking and delivery of material to the customer, based on a delivery schedule.
- Create shipping orders and packing lists.
- Troubleshoot customer issues during the delivery process(s).
- Practice Customer focus, collaboration, and communication with team.
Manager Trainee at Hertz (2015-03 – 2015-06)
- Assist branch manager with everyday tasks
- Pick up and drop of clients when needed.
- Go to auto body shops and car dealerships to provide our products and service.
Station Manager at Me-ality (2013-12 – 2014-02)
Within 7 months of being employed I was promoted twice, advertised this new technology to hundreds of clients and was a positive leader. Interpersonal skills was a major aspect of this job as well as being a leader.
- Monitoring, motivating and assisting staff with everyday tasks
- Greet and interact with customers, promoting and facilitating use of the Me-Ality fitting service
- Effectively and accurately communicate kiosk value and benefits to customers
- Guide the customer through the kiosk process, giving clear, concise instructions and setting the proper expectations
Key Holder at Me-ality (2013-09 – 2013-12)
- Monitoring, motivating and assisting staff with everyday tasks
- Greet and interact with customers, promoting and facilitating use of the Me-Ality fitting service
- Effectively and accurately communicate kiosk value and benefits to customers
- Guide the customer through the kiosk process, giving clear, concise instructions and setting the proper expectations
- Act as a positive, polished, fashionable face of the kiosk service to all external clients
- Meet retail kiosk goals and objectives as communicated by Kiosk Manager
- Troubleshoot minor technical issues with kiosk equipment
- Act as a Brand Ambassador at all times to reflect the quality of the brand we are building
Size Matching Specialist at Me-ality (2013-05 – 2013-09)
- Greet and interact with customers, promoting and facilitating use of the Me-Ality fitting service
- Effectively and accurately communicate kiosk value and benefits to customers
- Guide the customer through the kiosk process, giving clear, concise instructions and setting the proper expectations
- Act as a positive, polished, fashionable face of the kiosk service to all external clients
- Meet retail kiosk goals and objectives as communicated by Kiosk Manager
- Troubleshoot minor technical issues with kiosk equipment
- Act as a Brand Ambassador at all times to reflect the quality of the brand we are building
Assistant Manager at Lids (2012-06 – 2013-05)
- Ensure each customer receives outstanding service.
- Assisting with product selection, purchases, and returns.
- Ensure the store is clean, well organized, and properly merchandised.
- Make sure all store policies, procedures, and controls are followed, as well as planning, organizing, and delegating work among staff.
- Motivating staff
- Reporting to the direct manager
- Open and close store
- Monitoring and assisting staff with everyday tasks
Sales Associate at Famous Footwear (2007-10 – 2012-09)
Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
- Ringing up customers with their purchase(s).
