Patricia Murray
Data Entry & Administrative Support Specialist
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About
Detail-oriented administrative support and data entry specialist with 20+ years of experience in call centers, clerical operations, transcription, and customer support. Adept at Microsoft Office, Adobe PDF workflows, newsletter production, and bilingual communication (English/Japanese). Recognized for accuracy, professionalism, and strong client service in both onsite and remote settings.
Experience
Call Center Representative - Direct Interactions Health Equity (Conduent) - Remote
(2025-12 - 2026-04)
- Managed inbound customer calls through the secure Keypath portal.
- Guided clients through HealthEquity accounts, ID card access, and platform navigation.
- Verified eligibility and compliance for medical expense submissions.
Administrative Assistant / Newsletter Producer - Twentieth Century Club of Reno - Reno, NV
(2022-01 - 2024-12)
- Produce monthly newsletters using PowerPoint and PDF formats.
- Coordinate content collection and final approvals via phone, email, and chat.
Administrative Assistant / Newsletter Coordinator - Newcomers & Neighbors of Northern Nevada - Reno, NV
(2021-01 - 2024-12)
- Design and distribute digital newsletters; manage formatting and layout.
- Prepare printed materials and collaborate with supervisors for publication deadlines.
Phone Intake Specialist (Temp) - H&R Block - Sparks, NV
(2025-03 - 2025-04)
- Routed calls, scheduled tax appointments, and supported remote staff via Microsoft Teams.
Check-In / Registrar (Seasonal) - Hot August Nights - Reno, NV
(2016-01 - 2024-12)
- Assemble registration packets, verify orders, and provide on-site participant support.
Caregiver & Administrative Assistant - Private Homes - Reno, NV
(2010-01 - 2019-12)
- Provided non-medical household support and transportation.
- Maintained spreadsheets tracking appointments, medications, and dietary needs.
Caregiver & Travel Companion - Private Home - Reno, NV
(1996-01 - 2000-12)
- Assisted elderly clients during international travel; kept detailed health and routine logs.
Teaching & Administrative Assistant - Cultural Center of Kanazawa - Kanazawa, Japan
(1992-01 - 1996-12)
- Taught English classes, translated documents, and supported bilingual interactions.
Volunteer Driver & Data Entry Clerk - Commission for the Blind - Dallas, TX
(2001-01 - 2010-12)
- Provided transportation, transcribed audio materials, and performed data entry using Microsoft 365.
Education
Associate Studies - Liberal Arts & General Studies - Truckee Meadows Community College
Associate Studies - Japanese Language & Culture - Cultural Center of Japan Kanazawa, Japan
University of Arkansas Monticello, AR
Bethel College McKenzie, TN
High School Diploma - Auburndale High School Cordova, TN
