Patricia Murray

Detail-oriented administrative support and data entry specialist with 20+ years of experience in call centers, clerical operations, transcription, and customer support. Adept at Microsoft Office, Adobe PDF workflows, newsletter production, and bilingual communication (English/Japanese). Recognized for accuracy, professionalism, and strong client service in both onsite and remote settings.

Call Center Representative - Direct Interactions Health Equity (Conduent) - Remote

(2025-12 - 2026-04)

• Managed inbound customer calls through the secure Keypath portal.
• Guided clients through HealthEquity accounts, ID card access, and platform navigation.
• Verified eligibility and compliance for medical expense submissions.

Administrative Assistant / Newsletter Producer - Twentieth Century Club of Reno - Reno, NV

(2022-01 - 2024-12)

• Produce monthly newsletters using PowerPoint and PDF formats.
• Coordinate content collection and final approvals via phone, email, and chat.

Administrative Assistant / Newsletter Coordinator - Newcomers & Neighbors of Northern Nevada - Reno, NV

(2021-01 - 2024-12)

• Design and distribute digital newsletters; manage formatting and layout.
• Prepare printed materials and collaborate with supervisors for publication deadlines.

Phone Intake Specialist (Temp) - H&R Block - Sparks, NV

(2025-03 - 2025-04)

• Routed calls, scheduled tax appointments, and supported remote staff via Microsoft Teams.

Check-In / Registrar (Seasonal) - Hot August Nights - Reno, NV

(2016-01 - 2024-12)

• Assemble registration packets, verify orders, and provide on-site participant support.

Caregiver & Administrative Assistant - Private Homes - Reno, NV

(2010-01 - 2019-12)

• Provided non-medical household support and transportation.
• Maintained spreadsheets tracking appointments, medications, and dietary needs.

Caregiver & Travel Companion - Private Home - Reno, NV

(1996-01 - 2000-12)

• Assisted elderly clients during international travel; kept detailed health and routine logs.

Teaching & Administrative Assistant - Cultural Center of Kanazawa - Kanazawa, Japan

(1992-01 - 1996-12)

• Taught English classes, translated documents, and supported bilingual interactions.

Volunteer Driver & Data Entry Clerk - Commission for the Blind - Dallas, TX

(2001-01 - 2010-12)

• Provided transportation, transcribed audio materials, and performed data entry using Microsoft 365.

Associate Studies - Liberal Arts & General Studies - Truckee Meadows Community College

Associate Studies - Japanese Language & Culture - Cultural Center of Japan Kanazawa, Japan

University of Arkansas Monticello, AR

Bethel College McKenzie, TN

High School Diploma - Auburndale High School Cordova, TN