Patricia Poku

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Medical Secretary - INOVA - Fair Oaks, VA

(2021-03)

• Enhanced office efficiency by streamlining filing systems and organizing documents.
• Facilitated communication between departments for improved collaboration and project success.
• Managed executive calendars, scheduling appointments and meetings to optimize time management.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
• Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
• Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
• Boosted patient retention by providing exceptional customer service and building rapport with each individual.
• Reduced wait times for patients by effectively coordinating lab tests, imaging studies, and consultations with other healthcare providers.

Clinical Technician - Metropolitan Health Systems - Fair Oaks, VA

(2017-11 - 2021-03)

• Enhanced patient care by accurately performing diagnostic tests and recording results.
• Streamlined clinic operations by maintaining organized records and updating patient information.
• Improved patient satisfaction with compassionate bedside manner and clear communication skills.
• Reduced errors in laboratory testing by diligently following protocols and quality control procedures.
• Ensured a safe environment for patients by adhering to infection control procedures and proper equipment handling techniques.
• Conducted comprehensive patient assessments, gathering vital signs, medical histories, and presenting symptoms for accurate diagnosis.
• Assisted in the training of new Clinical Technicians through mentorship and demonstrating best practices in clinical settings.
• Participated in continuing education opportunities to stay current on advances in medical technology and techniques.
• Proactively identified potential issues with laboratory equipment or processes before they escalated into major problems.
• Actively contributed to a positive work atmosphere among colleagues through collaboration on tasks such as inventory management or scheduling coordination.

Diploma - Business - University College of Management Studies (2012-12) Kumasi, Ghana

GED - Kumasi Wesley Girls Senior High School (2007-05) Kumasi, Ghana