Patricia Psanis

Detail-oriented Operations and Administrative Professional with extensive experience supporting daily business operations, coordinating workflows, managing documentation, and providing exceptional client and stakeholder support. Proven ability to maintain accurate records, organize and analyze data, coordinate meetings and training initiatives, and support cross-functional teams in fast-paced environments. Skilled in process improvement, database management, scheduling, reporting, and administrative coordination.

Recognized for strong organizational skills, professionalism, and the ability to manage multiple priorities while maintaining accuracy and efficiency. Currently pursuing a bachelor's degree in healthcare administration with an anticipated graduation date of 2027 through Rasmussen University's online program.

Operations Manager at ETHR Lab (2026-03 – Present)

Oversee daily operations of busy healthcare and medical aesthetics practice, ensuring efficient patient flow and exceptional customer service.

• Supervise front office and clinical staff while fostering a collaborative, patient-centered work environment.
• Manage provider schedules, employee schedules, and clinic workflow to maximize efficiency and productivity.
• Coordinate patient appointments, confirmations, consultations, and follow-up communications.
• Monitor inventory levels, reconcile supply usage, and place orders to maintain uninterrupted clinical operations.
• Assist with payroll administration, staff onboarding, and employee performance management.
• Ensure compliance with HIPAA, OSHA, and company policies and procedures.
• Address patient concerns and resolve operational issues promptly and professionally.

Office & Billing Manager / Administrator at DuPage Internal Medicine (2024-02 – 2026-03)

• Managed medical billing operations, claims submission, payment posting, and accounts receivable follow-up.
• Supervised front office functions, scheduling, and patient communication.
• Coordinated payroll processing and employee administrative records.
• Maintained financial reports and monitored office expenditures.
• Created excel spreadsheet for finances, quarterly reports and
• Implemented process improvements that increased operational efficiency and patient satisfaction.
• Managed inventory purchasing and vendor relationships.
• Conducted quarterly meetings and assisted with staff training and hiring.
• Maintained and audited electronic records to ensure accuracy and compliance.
• Compiled operational reports and tracked key performance metrics.
• Managed large volumes of confidential information with a high level of accuracy.
• Generated reports using Excel and other software platforms to support decision-making.
• Provided day-to-day administrative support to management and staff members.
• Drafted professional correspondence, reports, internal communications, and operational documents.
• Maintained accurate records, databases, spreadsheets, and electronic filing systems.
• Coordinated multiple projects and administrative initiatives while meeting strict deadlines.

Medical Assistant / Administrator at Zmedi Healthcare

Provided administrative and clinical support in a high-volume medical practice.

• Scheduled appointments, verified insurance eligibility, and maintained accurate patient records.
• Assisted with patient intake, documentation, and coordination of care.
• Processed referrals, prior authorizations, and insurance-related documentation.
• Maintained compliance with HIPAA regulations and office protocols.
• Maintained and audited electronic records to ensure accuracy and compliance.
• Compiled operational reports and tracked key performance metrics.
• Managed large volumes of confidential information with a high level of accuracy.
• Entered, updated, and verified data within various software systems and databases.

Certified Medical Assistant – Rasmussen University (2021-09)

Associates in Healthcare Administration – Rasmussen University (2026-03)

Bachelor's Degree in Business Management – Rasmussen University (2026-03)