Flight Attendant - Delta Air Lines, Inc - Boston, MA
(1995-07 - 2010-10)
- International Purser, lead in chain of command on international flights. Lead crew, coordinate between pilots and flight attendants in all regards concerning safety, Emergencies and medical situations onboard.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight. Implementing Delta's Service Standards.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
- Followed safety, passenger and supply pre-flight checklists.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Dealt with mechanical and passenger emergencies according to standards.
- Directed junior team members in proper duties and company regulations.
Surgical Assistant/Scheduler Coordinator - Mott Children's Hospital - Ann Arbor, MI
(1995-01 - 2000-01)
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Scheduled Emergency Surgeries with various Surgeons and Hospital Departments
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Worked with operating facilities to schedule procedures on behalf of numerous Pediatric surgeons.
Flight Attendant - Trans World Airlines - New York, NY
(1985-07 - 1995-07)
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Dealt with mechanical and passenger emergencies according to standards.
Outpatient Clinic Supervisor - Medical College of Ohio - Toledo, OH
(1983-03 - 1993-03)
- Interacted with patients, asked appropriate questions and listened carefully to deliver high level of clinical care.
- Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
- Implemented highly effective onboarding and coaching program for new and existing staff members and promoted cross-training in other areas.
- Employed data security methods to keep patient information confidential when reviewing clinic records.
- Supervised internal and external communications by answering queries and complaints.
- Implemented policy changes and communicated information and procedures through organizational staff meetings.
