Patricia Tavera Ruiz

Financial Engineer, with knowledge in risk management, capital markets, financial derivatives and engineering with 12 years of experience in international logistics and supply chain management. Proven expertise in coordinating and facilitating the smooth import and export of goods, ensuring compliance with regulations, and optimizing transportation processes; knowledge of Incoterms, Payment Terms, Logistics, FTZ Bonded Warehouse, CFS operations and TSA. Adept at managing documentation, communication with stakeholders, and navigating customs procedures.

Strong organizational skills with a focus on efficiency and customer satisfaction.

Logistics Coordinator at Swarm Transport, LLC (2025-04 – Present)

• Coordinate domestic and international import/export shipments via air, ocean and ground transportation while ensuring compliance with all applicable regulations and company procedures.
• Manage shipment operation from origin to destination, maintain communication with customers and overseas agents, support warehouse operations and ensure timely and accurate processing of logistics documentation.
• Arrange bookings and coordinate freight movement with customers, shippers, carriers, overseas agents, warehouses and third parties preparing and processing shipping documentation including: Master Air Waybills, Bill of Lading, Manifest, Labels and import/export, SED filling as needed.
• Assist with customer quotations by working with carriers and overseas agents.
• Negotiate rates, contracts and spot pricing with carriers and agents.
• Review freight rates to determinate the most efficient and cost-effective transportation solutions.
• Serve as the primary point of contact for import/export inquiries and customer service support.
• Track and trace shipments, provide POD confirmations and communicate timely updates to customers and agents.
• Follow up on customer inquiries and proactively resolver operational issues.
• Report, review, process and distribute import7export documentation accurately and timely.
• Ensure shipment documents are properly released to carriers, customers, agents and government agencies.
• Coordinate with Brokerage, FTZ, Bonded Warehouse and CFS facilities regarding cargo releases and inspections.
• Ensure compliance with TSA, CTPAT, customs and other regulatory requirements.
• Send pre-alerts to destination offices and overseas agents.
• Ensure accounts payable and receivable documentation is completed accurately and submitted within required timelines.
• Generate invoices and resolve billing discrepancies.
• Identify operational problems, escalate when necessary and implement solutions to minimize customer impact.
• Assist management and team members with additional operational task as required.

Spare Parts and Service Coordinator at The Intermarket Group, Corp (2024-02 – 2025-04)

• Calculate and negotiates spare parts and service quotes for customers.
• Evaluate and selects supplier's proposals.
• Coordinates service visits based on spare parts availability.
• Process sales orders and calculates distributor's commissions.
• Process warranty orders for customers.
• Ensure the accuracy of prices and verifies gross profit margin levels.
• Execute cost effective practices for optimization of cash flow.
• Provide knowledgeable answers to clients regarding product, pricing and inventory availability inquiries.
• Prepare the necessary documentation to close and ship orders.
• Inform customers regarding ETD and ETA of their orders and work closely with suppliers and freight forwarders to meet deadlines.
• Ensure compliance with government regulations.
• Manage customer's claims related with spare parts.
• Respond to and provides innovative solutions to customers' inquiries.
• Work with internal departments to meet commitments and fulfill client's expectations, ensuring a pleasant customer experience.

Export Coordinator at GLS Logistics Solutions, LLC (2022-02 – 2024-02)

• Coordinate and execute end-to-end export operations, ensuring timely and cost-effective shipment of goods.
• Collaborate with internal teams, including sales, operations, and warehouse, to streamline processes and meet customer requirements.
• Prepare and review shipping documentation, including commercial invoices, packing lists, and certificates of origin, to ensure compliance with international and destination regulations.
• Communicate with carriers, freight forwarders, and customs brokers to facilitate the movement of goods across borders.
• Track and monitor shipments, providing real-time updates to customers and addressing any issues that may arise during transit.
• Conduct regular audits to ensure accuracy in documentation and adherence to export compliance standards.

Administration and Operations of Foreign Trade and Cargo at Jesus Augusto Tavera Palencia (2014-09 – 2022-02)

• Oversee and manage day-to-day operations of foreign trade and cargo, ensuring smooth and efficient processes.
• Coordinate international shipments, collaborating with internal teams, carriers, and customs brokers to meet client requirements.
• Implement and maintain compliance with international trade regulations, including import and export documentation.
• Develop and maintain strong relationships with clients, suppliers, and government agencies to facilitate seamless operations.
• Managed documentation for import and export shipments, ensuring accuracy and compliance with regulatory requirements.

Administration and Logistics at INTERLACE LOGISTICS GROUP (2014-01 – 2014-09)

• Coordinate and oversee day-to-day logistics operations, including transportation, warehousing, and distribution.
• Managed documentation for shipments, ensuring accuracy and compliance with industry standards.
• Liaise with carriers, freight forwarders, and customs brokers to facilitate the movement of goods and resolve any operational challenges.
• Assisted in the coordination of logistics activities, including transportation and distribution.
• Handled documentation for shipments, including preparing shipping invoices, packing lists, and customs documentation.
• Managed administrative tasks such as data entry and filing.

Bachelor of Science in Financial Engineering – Universidad Piloto de Colombia (2013-11)

Certification - Diploma in Investment Advice – Universidad Piloto de Colombia (2013-11)

Certification - Language (CEFR) in Language proficiency Level 5, C1 – Stanton School of English (2010-11)

High School Diploma – Colegio Eucaristico, Villa Guadalupe (2007)