Lead Consultant - Fedex Office - Richmond, VA
(2017-02)
- Managed printing services at one of the largest Fedex stores in Virginia
- Worked with customers and fellow employees to ensure all needs were met
- Used customer service skills to make sure everyone who came in store had a pleasant experience
Center Consultant - Fedex Office
(2016-02 - 2017-02)
- Provides excellent customer service in shipping, printing, self-service, as well as POS/registers
- Ensures that each and every customer who enters the store has an excellent experience
- Uses problem solving skills to meet customer needs and find solutions to whatever questions they may have
- Works with other Fedex team members to ensure all jobs are done correctly and in a timely manner
Assistant Manager - Professional Financial Services of VA, Inc. - Richmond, VA
(2010 - 2015-12)
- Analyzed financial documents of each potential new loan, including tax returns, paychecks, bank documents, etc. and used this information in the loan making process
- Conducted interviews with potential loans to gather additional information
- Worked with dealer finance managers to negotiate the structure of each loan, and to make sure each loan would be profitable for both parties
- Helped grow the office by soliciting business from new dealer groups and continuing to improve relationships with existing dealers. This was done both over the phone and face to face with sales calls to the dealerships
Management Trainee/Customer Service Representative - Professional Financial Services of VA, Inc. - Richmond, VA
(2008 - 2010)
- Worked with customers to ensure their accounts were serviced properly and answered all questions they may have had regarding their accounts
- Performed whatever office/administrative/clerical duties were necessary to ensure the office performed in an efficient manner
Associate - Kohl's Department Store - Midlothian, VA
(2004 - 2008)
- Worked in the shoe department performing customer service, sales, inventory, and other organizational duties
- Operated the POS registers
- Worked on the loading dock in shipping/receiving and in maintenance
