Field Service Manager at Asco Equipment (2025-11 – Present)
Lead field service operations supporting material handling and construction equipment.
- Provide technical leadership, customer support, troubleshooting, and service coordination in a field-based environment.
- Support technician performance, service quality, safety, and effective resolution of equipment issues.
Field Service Manager / Technician at Malin Material Handling (2015-10 – 2025-11)
Advanced from technician to Field Service Manager, combining hands-on technical expertise with service operations leadership.
- As a technician, consistently ranked among the Top 5 service billers, demonstrating strong productivity, technical capability, and customer service performance.
- Took over leadership of the Houston branch service operation along with two other managers at approximately $500,000 in monthly service billing and grew the operation to approximately $1.25 million per month over eight years — a 150% increase in monthly service revenue.
- Built and developed the company's top-performing service team, establishing a high-performance culture focused on productivity, customer satisfaction, safety, and technician development.
- Provided technical leadership as a Raymond Electric Forklift Technician; ASEC and TPS Certified.
- Recruited, mentored, and trained technicians, helping develop a consistently high-performing field service team.
- Led weekly safety meetings and promoted OSHA and company safety standards.
- Provided hands-on guidance and troubleshooting for complex repairs, batteries, electrical systems, and internal-combustion forklifts.
- Developed and led an IC Forklift training program for new hires, improving technician readiness and service capability.
- Recognized as Top Tech for three years and part of the Top Team for four of five years companywide.
Heavy Equipment Technician at Mustang Cat (2014-03 – 2015-10)
- Performed heavy equipment repairs, component rebuilds, and ECM programming.
- Mentored new technicians, prepared repair quotes, and provided technical support.
- Delivered technical training on advanced machinery systems.
Technician at Equipment Depot (2010-05 – 2014-02)
- Serviced forklifts, chargers, pallet jacks, man lifts, scrubbers, backhoes, and skid steers.
- Trained new field technicians and communicated repair updates to customers.
- Performed heavy equipment repairs and preventive maintenance.
Fleet Technician at Budweiser Distributing of Amarillo (2007-05 – 2010-04)
- Maintained and repaired trucks, forklifts, pallet jacks, and other fleet equipment.
- Managed service records supporting DOT audits and compliance.
Lead Technician at Shoppas Material Handling (2005-11 – 2007-05)
Performed service manager duties, prepared repair quotes, and oversaw shop workflow.
- Helped launch and establish a new branch, working alongside a fellow team member to build the operation from the ground up.
- Helped develop the branch into a profitable operation within its first year, contributing to its service processes, customer relationships, and day-to-day operations.
- Trained new technicians in Toyota forklift repair, troubleshooting, and work-order processes.
- Performed service manager responsibilities, including preparing repair quotes, coordinating service activities, and overseeing shop workflow.
- Provided hands-on technical support and helped establish a strong foundation for the branch's continued growth.
Service Manager at LPM of Oklahoma (2003-12 – 2005-11)
- Facilitated new-hire technician training and orientation.
- Led safety updates, customer communication, and equipment education sessions.
- Managed technician schedules and shop productivity.
