Patrik Liščinski

Customer Support Specialist with extensive experience in multilingual customer service, voice support, live chat, email administration, and technical troubleshooting. Experienced in supporting international customers, handling account and device-related requests, resolving service issues, and working within structured quality and compliance processes. Strong communication skills across Slovenian, Croatian, Serbian, Bosnian, and English, with a calm, professional, and solution-focused approach.

Exceptionally adapted to working independently in 100% remote environments across rotating shifts.

Customer Support Specialist - Teleperformance Greece – PMI / IQOS Slovenia - Remote

(2024-01)

• Provide multilingual customer support through phone, live chat, and email, assisting customers with product, account, and service-related enquiries.
• Handle device connection and device-change requests, account administration, and customer follow-up while maintaining accuracy and service quality.
• Resolve customer issues efficiently through structured troubleshooting, clear explanations, and accurate case handling.
• Manage voucher-related support, including manual resend of eligible €10 vouchers via SMS when required.
• Work with Twilio Flex and internal operational systems to manage customer interactions and support cases.
• Follow client procedures, data-handling requirements, and quality standards in a high-volume international support environment.
• Adapt quickly to changing workflows, policies, and operational priorities.

Security / Night-Shift Professional - Private Security

Approx. 10 years

• Provided security and customer-facing services in demanding environments, including extensive independent night-shift work.
• Maintained professionalism, situational awareness, and calm communication while responding to incidents and unexpected situations.
• Built strong reliability, punctuality, responsibility, and focus during long and demanding shifts.