Patrizia Mazzoccoli

Dynamic and results-driven operations leader with over 20 years of experience optimizing business performance, building high-performing teams, and driving customer satisfaction. Expertise in logistics, financial oversight, team development, and contract management. Proven ability to lead process improvement initiatives and deliver sustainable operational efficiencies in fast-paced environments.

General Manager of Operations - USA Security Services - Paramus, NJ

(2017-05)

• Elevated customer satisfaction by implementing proactive communication and rapid issue resolution systems.
• Oversaw budgeting, forecasting, and resource allocation to meet operational and financial targets.
• Led continuous improvement initiatives across operations and systems.
• Developed, coached, and mentored staff to create a high-performance team culture.

Head Bookkeeper - Nicholas Markets Super Foodtown - Washington Township, NJ

(2014-01 - 2017-05)

• Streamlined invoice processing through automation, reducing error rates and turnaround times.
• Analyzed financial performance metrics to support strategic financial planning.
• Managed payroll, accounts payable/receivable, and expense tracking.
• Assisted in quarterly forecasting and multi-departmental financial consolidation.

Customer Service Representative - Nicholas Markets Super Foodtown - Cedar Grove, NJ

(2000-12 - 2014-01)

• Resolved complex customer concerns with empathy and professionalism, enhancing brand loyalty.
• Managed escalated cases with a focus on customer retention and issue resolution.
• Delivered high-quality service, promoting repeat business and positive word-of-mouth.

Associate of Science - Business Administration and Management - Berkeley College New Jersey (2008-04)