Patsy Torres

Compassionate and organized healthcare professional with experience supporting families through WIC breastfeeding services. Skilled in scheduling appointments, answering and directing phone calls, greeting clients, maintaining accurate and confidential records, and providing excellent customer service in a fast-paced clinical environment. Strong communicator with the ability to educate and assist diverse populations while collaborating with healthcare staff to ensure efficient patient care.

Detail-oriented, dependable, and committed to creating a welcoming and positive experience for every patient.

WIC Breastfeeding Peer Counselor - WIC Program - Harlingen, Texas 78550

(2022-01 - 2026-12)

• Scheduled appointments for WIC participants and breastfeeding consultations.
• Answered multi-line phone system, responded to client questions, and routed calls appropriately.
• Greeted clients and provided friendly, professional customer service.
• Maintained accurate and confidential client records while following HIPAA guidelines.
• Educated mothers on breastfeeding techniques, infant feeding, and available community resources.
• Documented client interactions and updated information in the electronic record system.
• Assisted with clinic workflow and administrative duties to ensure efficient daily operations.

Server - Buffalo Wild Wings

(2018-01 - 2020-12)

• Delivered attentive, customer-focused service in a fast-paced, high volume environment while managing multiple priorities efficiently.
• Educated customers on menu options, accommodated dietary preferences, and ensured a positive dining experience through personalized service.
• Demonstrated strong organizational and time management skills while balancing competing demands during peak business hours.

IBCLC Coursework - GOLD LACTATION (2024-01 - 2026-12)

Biology - GRAND CANYON UNIVERSITY (2025-01 - 2029-12)