Pau Rodriguez

I’m bilingual in Spanish and English and passionate about creating welcoming experiences. Since moving to Phoenix three years ago, I’ve grown my customer-service and operations skills working in banking and specialty coffee—handling cash, helping customers solve problems, and supporting teammates during busy shifts. I’m curious, dependable, and eager to keep learning so I can contribute to a positive team and great customer experiences.

Admin Assistant at Best Transportation (2020-01 – 2022-01)

• Coordinated daily schedules and trip assignments for company drivers, ensuring timely departures and efficient route coverage.
• Processed payroll and verified driver payments, maintaining timely and accurate disbursements.
• Managed daily cash flow and recorded all incoming/outgoing payments; reconciled accounts to reduce billing discrepancies.
• Maintained detailed records of trips, payments, and driver logs to support operations and compliance.

Relationship Banker at Bank of America (2025-03 – 2025-12)

• Built and maintained trusted relationships with retail customers by assessing financial needs and recommending appropriate banking products and services.
• Opened and managed deposit accounts, processed transactions, and guided customers through digital banking tools to increase self-service adoption.
• Cross-sold products such as checking, savings, credit cards, and consumer loans to deepen customer relationships and grow branch revenue.
• Resolved client inquiries and transaction issues promptly while ensuring compliance with bank policies, procedures, and regulatory requirements.
• Supported branch operations including cash handling, daily balancing, and mentoring junior staff to maintain high service standards.

Barista at Starbucks (2022-02 – 2025-03)

• Delivered fast, friendly service preparing beverages and food items to high quality standards during peak periods.
• Operated POS, handled cash transactions, and reconciled registers to maintain accurate daily balances.
• Contributed to inventory management and restocking to ensure product availability and minimize waste.
• Trained and coached new team members on drink preparation, safety, and customer service best practices.
• Resolved customer concerns promptly to maintain satisfaction and encourage repeat business.

Barista at Kahvi Coffee (2024-03 – 2025-03)

• Prepared specialty coffee and food items to company standards while providing attentive, personalized customer service.
• Managed POS transactions, cash handling, and end-of-day reconciliations to ensure accuracy.
• Maintained inventory levels, restocked supplies, and coordinated orders to prevent shortages.
• Mentored new hires on drink preparation, health and safety, and customer engagement techniques.
• Contributed to a welcoming café environment that encouraged repeat visits and positive reviews.

Barista at Go Go Avocado (2026-04 – 2026-08)

• Prepared made-to-order beverages and food items while maintaining speed and quality during peak shifts.
• Operated POS, processed transactions, and balanced cash drawers at shift end.
• Monitored inventory, restocked supplies, and assisted with supplier coordination.
• Assisted in training new team members on procedures, safety, and customer service standards.
• Handled customer inquiries and resolved service issues to support a positive café experience.
• Perfected & practiced latte skills

Barista/ Pastry Handler at Jl Patisserie (2026-09 – Present)

Biology – Arizona Western College