Senior Customer Success Executive at Hippocratic AI (2026-01 – Present)
Enterprise engagement owner for Hippocratic AI — the largest voice AI platform for healthcare and life sciences — serving as primary relationship lead for major U.S. health systems, from scoping through execution and expansion.
- Serve as primary point of contact and relationship owner for major U.S. health system accounts on Hippocratic AI's platform — the largest voice AI platform for healthcare and life sciences — leading engagements end-to-end from scoping through execution and expansion
- Led the fastest use-case launch in company history — scoped, delivered, and expanded 2 agentic AI engagements for one of the largest East Coast health systems, generating $10M in incremental annual revenue
- Present regularly to C-suite stakeholders (CFOs, CMIOs, COOs), translating AI capability into board-ready business cases that build trust and drive decisions
- Architected the abundance ROI framework — a client-facing business case model that grew renewal value 3x and cut the sales cycle roughly in half, directly supporting account expansion and new business development
- Use AI-assisted coding tools, including Claude Code, to build internal automations and Python/SQL-driven dashboards that power the KPI and ROI reporting used in executive business reviews
- Co-created and built Hyperscale — Hippocratic AI's end-to-end engagement playbook — defining the scoping templates, milestone gates, and best practices that guide every account from initial engagement to full-scale adoption
- Partner cross-functionally with Engineering, Product, and Clinical teams to ensure seamless delivery — routing field insights into roadmap priorities and resolving delivery risks before they impact the relationship
- Identify expansion opportunities within existing accounts, using data-driven outcome reporting to build the case for new use cases and multi-year partnerships
Co-Founder — Implementation, Operations & Customer Success at Next Health AI (2020-01 – 2026-01)
Co-founded and built an agentic product from 0→1 using Claude, Claude Code, and the OpenAI API — hands-on prototyping, coding, and iteration, not just strategy — while owning client relationships, delivery, and go-to-market.
- Designed, built, and delivered end-to-end AI engagements for health system clients, reducing time-to-value by 32% through a phased, workflow-first activation model
- Used Claude Code and AI-assisted coding tools to prototype agent logic and workflow automation, testing edge cases and iterating on prompt behavior directly rather than handing specs to an engineering team
- Built ROI models and business cases demonstrating $2–5M in annual value per client — used to convert pilots and secure executive sponsorship for expansion
- Established customer health telemetry integrating usage signals, adoption curves, and risk indicators to proactively surface issues before they impacted the relationship
- Routed 500+ client requests annually to Product and Clinical teams — closing the loop between field observations and platform improvements
Director, Strategy & Operations — Implementation & Customer Success at MedRule (2014-01 – 2020-01)
Owned enterprise client relationships and delivery for a healthcare AI company scaling from startup to exit across a large client portfolio.
- Served as senior delivery lead and relationship owner for flagship accounts — present onsite week over week managing discovery, technical delivery (Epic/Cerner integration), and go-live, while building trust across clinical, IT, and executive stakeholders
- Owned the pilot-to-enterprise conversion motion, managing executive QBRs and driving account expansion using outcome data to demonstrate measurable ROI and secure long-term partnerships
- Satisfied credentialing, privacy, and security requirements across multiple client environments, including HIPAA and IT governance compliance
- Built the KPI and data infrastructure that told the story of engagement performance and client outcomes — tracking NPS, activation rates, conversion timelines, and efficiency gains, and translating those signals into executive narratives that secured renewals and drove expansion
- Created customer health scoring system predicting churn and conversion risk 6 months in advance — enabling proactive intervention with data-backed reasoning rather than intuition
- Designed outcome dashboards used in quarterly executive business reviews with CFOs, CMIOs, and COOs — giving leadership a clear, data-driven view of ROI including efficiency gains and cash flow acceleration
- Built governance model unifying Sales, Delivery, and Partner Success around shared account goals — reducing handoff friction, accelerating time-to-first-value, and supporting new business development within existing accounts
- Collaborated with Product and Engineering to route field learnings from 50+ deployments into platform improvements — directly influencing roadmap prioritization
Senior Consultant, Management Consulting at Ernst & Young (2014-01)
- Led forward-deployed enterprise technology implementations and transformation engagements for Fortune 500 healthcare and life sciences clients — managing cross-functional teams across client IT, clinical operations, and external vendors from requirements through go-live
- Operated autonomously within client organizations managing multiple engagement workstreams simultaneously, with direct accountability to C-suite stakeholders for timelines, budgets, and quality
