General Sales Manager
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Documented Sales increases for Used and New car department year over year(Stan McNabb Chrysler). (documentation to back Up) Developed process and templates for BDC Department.(Stan McNabb, Landers, Mercedes Benz of Huntsville, Bill Boruff Chrysler) Developed Training program and conducted Training for sales consultants(Stan McNabb Chrysler & Stan McNabb Chevrole Developed Successful Sales Teams Ensured customer follow up was completed, phone calls and appointments set every day is key!
General Sales Manager - Stan McNabb Chevrolet Buick GMC
(2011-01)
Worked with sales staff to achieve new and used car goals, worked deals, appraised cars bought vehicles for the lot. Conducted training of staff, closed deals, bought cars on line and at auction. Increased sales from when started.
Also backed up Finance when needed. Also was very active in assisting with new car ordering and needs. Oversee BDC Department hiring and training reps. Monitored internet leads ensured answered and appointments set.
Managed weekly ads for newspaper, radio and Television. Reviewed trade ins with service and made decisions on what to keep and wholesale, and everything other hat that goes with being a Sales Manager. Held other positions within the same company Sales Manager, Used Car Director etc.
BDC Sales Manager/Sales Manager - Landers McLarty Nissan/Mercedes-Benz of Huntsville - Huntsville, Alabama
(2010-04 - 2011-04)
Managed Internet Department which included a staff of seven Internet Sales consultants. Set dept. up with processes for responding to Nissan/ Mercedes leads and used leads. Some of the lead sources utilized were cars.com, Autotrader, Zag(TrueCAR), Credit jockey, Nissan USA, Merceds_Benz USA and Ebay local and nationwide and many more third party sites.
Had to maintain 30 minute or less response time for all leads. Set-up processes for responding to all leads and phone calls. All sales consultants utilized Blackberry phones and our CRM Higher Gear to ensure timely response.
Tracked all Internet consultant lead response times and closing ratios. Also utilized mass email campaigns targeted to different groups of customers based on vehicle interest or any new incentives available. Reported to General Manager weekly reports on Department in Excel format.
Manager after 3 months.
Sales 05-07, Internet Manager 08-10, Back Up Finance 08-10 - Bill Boruff Chrysler Dodge Jeep - Sparta, TN
(2005-06 - 2010-03)
Averaged selling 15 cars per month.
Certification(qualifier is to sell over 100 new cars per year). Promoted to Internet Manager responsibilities include Managing Website, updating adding graphics etc. Received all leads generated through the website, cars.com, autotrader.com and various other third party sites contacted customers by phone and responding by email.
Took pictures of new and used vehicles and added to website inventory. Also do all internet promotions through mass emails gathered thru CRM tool. Managed inventory on web for three different stores(our main new car store and two other used superstores at two other locations.) Completely set up Internet-Dept. from nothing to over half of sales from internet.
Finance when needed, maintained good numbers on back end.
Bachelor of Business Administration - Middle Tennessee State
F&I School (2011 - 2011) The Woodlands, TX
