Assistant General Manager at Jared The Galleria of Jewelry (2023-10 – Present)
Leadership role driving sales growth, customer experience, and team performance at luxury jewelry retailer.
- Drove annual sales growth 7.1%, from $2.8M to $3.0M, by leading from the floor, reviewing KPIs daily, and coaching in the moment to keep customer connection, conversion, and sales execution at the center of the business.
- Increased store capture rate from 81% to 100% by year end through customer experience training, hands on coaching, and a strong daily focus on clienteling.
- Finished the year with a 4.9 Google rating by making customer satisfaction #1 top priorities, resolving issues with urgency, and reinforcing a service culture built on trust, follow through, and relationship building.
- Improved team performance by 40% and reduced turnover by 35% by building a culture of accountability, coaching, recognition, and development, with strong focus on customer driven selling and consistent service standards.
- Increased average transaction value by 15% through product knowledge, add on selling, client follow up, and a sales approach centered on customer needs, client experience, and strong floor leadership.
Store Manager at Popshelf (2022-05 – 2023-09)
New store opening and operational management for discount retail concept with focus on revenue delivery and team development.
- Delivered $1.3M in new store revenue, exceeding the $1.0M plan by 30% through leading from the floor, coaching in the moment, and driving disciplined execution across the sales floor.
- Recruited, hired, onboarded, and developed a team of 25 new associates, ensuring customer experience was the focus from day one through clear expectations, hands on training, and consistent accountability.
- Finished the year with an outstanding 4.9 Google rating by connecting with new customers, explaining the store experience, and creating strong first impressions from day one.
- Delivered a successful new store opening through hands on leadership in merchandising, freight placement, signage setup, staffing, POS readiness, and operational execution.
- Earned 100% on pop shop standards while reducing shrink and inventory expense through disciplined planogram execution, backroom organization, daily audits, and stock control.
Store Manager at Pet Supermarket (2019-07 – 2022-05)
Store operations and sales management with emphasis on customer education, team development, and performance during COVID-19 period.
- Drove sales growth during COVID from $1.2M to $1.5M by turning product knowledge and animal care education into a stronger customer experience, while coaching in the moment and reinforcing daily execution standards.
- Built and developed a team of 20 associates through structured training, documented coaching, and consistent follow up, creating a service culture focused on pet parent confidence, accountability, and store performance.
- Maintained a strong 4.8 Google rating through COVID by leading a high performing team that put customers first, listened to their needs, and delivered a reliable, supportive store experience.
- Strengthened customer loyalty by educating pet parents on animal care, nutrition, and store solutions, while improving merchandise supply, on shelf availability, inventory accuracy, and backroom execution.
- Protected the business through strong safety, compliance, cleanliness, and loss prevention standards supported by daily checks, incident reporting, and disciplined operational follow through.
Executive Team Leader / Assistant General Manager at Target (2018-08 – 2019-07)
Leadership of Ready to Wear and Accessories department with focus on sales growth, guest satisfaction, and team management.
- Grew Ready to Wear and Accessories sales from $7.9M to $9.0M through strong floor leadership, team accountability, and a customer focused selling culture built on daily coaching and execution.
- Raised guest satisfaction from 68 to 89 NPS by coaching in the moment, resolving issues quickly, and creating stronger customer connection through consistent follow up and service recovery.
- Directed scheduling, staffing, and workload planning for 20 to 40 associates, aligning labor to traffic, selling peaks, and service needs to support a smooth and customer focused operation.
- Maintained strong merchandising, stock flow, cleanliness, safety, and brand standards while using sales reporting to identify trends, improve execution, and strengthen business performance.
AGM / Senior Merchandising Manager / Signature Manager at Macy's Inc. (2005-06 – 2018-07)
Leadership of $20M business across multiple departments with team oversight and performance management.
- Directed a $20M business across Cosmetics & Fragrance, Apparel & Center Core, leading 75 team members, setting floor routines & enforcing customer experience standards.
- Increased Accessories & Center Core sales from $4.3M to $5.16M & lifted conversion by 20% through product training, vendor events & on-floor coaching.
- Delivered 105% to plan by setting daily goals, tracking KPIs & driving performance follow-up.
- Ranked top 3% in the South Region for loyalty accounts & increased repeat engagement by 30% through clienteling & outreach.
- Maintained shop-ability, planogram execution, seasonal transitions, pricing accuracy & inventory reconciliations.
Senior Co-op Buyer / Merchandise Manager at Barneys New York (1997-01 – 2005-01)
Merchandise buying and assortment planning for luxury retail with focus on designer partnerships and profitability.
- Curated assortments for Women's & Men's Co-op, partnering with designers on accessories line planning to support brand vision, customer demand, & profitability.
- Oversaw open to buy reporting, sell through analysis, budgets, & inventory decisions to protect margin & improve results.
Executive Training Program / Buyer at Macy's (1991-01 – 1997-01)
Seasonal buying and luxury product presentation management.
- Managed seasonal buying plans and luxury product presentation to support financial objectives and uphold brand standards.
