Paula Banas

I am seeking a challenging position within a progressive company that will enable me to use my talents and experience within the employment position.

GCIII Intermediate Benefit Administrator - SERCO Inc. - Herndon, VA (REMOTE position)

(2020-05 - 2026-07)

Subcontractor for the Pension Benefits Guarantee Corporation (PBGC). Laid off on last day of work 7/03/2026.

• Recovery Department works with pension plans for plan participants
• Utilize several PBGC computer applications to research the plan participant information
• Apps are Quest, IPS, Spectrum, State street Plus
• Checklists for stop payment reports
• Checklists for failed reports
• Leave notes in Quest with findings
• Working with Microsoft applications for corresponding with fellow team mates

Support Assistant - Lake Health - Concord, Ohio

(2019-03 - 2020-03)

• Utilize the Sorian system
• Admit patients into geriatric psychiatric department
• Answer phones
• Verify insurance coverage
• Update all patient charts and forms

Teller - First Federal Lakewood - Concord, Ohio

(2018-04 - 2019-01)

Reason for leaving: conflict w/in mgt-collect Unemployment

• Bank teller customer service duties and loan related processing and some marketing techniques

Clerical Support Financial Services - Cleveland Clinic - Independence, Ohio

(2018-04 - 2018-04)

Reason for leaving: another employment opportunity

• Pick up mail
• Interoffice mail delivery distribution
• Stamp & date all incoming correspondence
• Retrieve faxes and distribute accordingly
• Returned refund checks distributed
• Call and log voice mail messages and distribute to assigned person/department
• Call for additional information
• Check email :reply and distribute
• Order supplies weekly
• Post and key in adjustments & transfers with Hospital & Physician claims
• File, log, & send file boxes to tracking co.

Clerical Assistant - ServiceMaster for Quality Mentor - Mentor, Ohio

(2008-09 - 2010-09)

Reason for leaving: lay off - due to company finances with economy.

• Answer incoming calls
• Scheduling appointments
• Filing
• Balancing credit card ledger on statement and in QuickBooks
• Making invoices from work orders
• Applying payments to invoices
• Posting accounts payable bills in QuickBooks
• Working fluently in Chronicle, Microsoft Word, Excel, Publisher, Guardian Products.com, SVM Link computer programs
• Making graphs, newsletters, brochures, coupons
• Designing advertising/marketing media
• Email correspondence
• Taking notations
• Accepting and signing for packages & shipments
• Deliver/organize incoming and outgoing mail distribution

Receptionist/Cashier - Rick Case Enterprises - Cleveland, Ohio

(2003-05 - 2008-08)

Reason for leaving: another employment opportunity.

• Answering multi-line switchboard phone
• Filing
• Closing work orders
• Cashiering servicing customers
• Balancing and depositing day's money and invoices
• Calling in credit card applications for approval
• Check verification with Global Payments
• Credit card transactions
• Stocking in new cars
• Making out car fax reports online for used vehicles
• Mail & prepare letters
• Call reminders for service customers
• Tracking gasoline logs
• Receipting sales payments

Associate of Applied Science Degree - Animal Welfare Management - Stautzenberger College-Brecksville Campus (2013)

Microsoft Office 2010 (2014 - 2014)

Epic Software class (2014 - 2014)

Certificate course - Microsoft Office 2003 - Lakeland Community College (2008 - 2008)

PC Maintenance - Computer Savvy Inc. (2005 - 2005)

Credit course - Intro. To Business - Lakeland Community College (2003 - 2003)

Certification - Basic Quality education - Michigan Quality Improvement (1999 - 1999)

Certificates/Credits Courses - Computer Software/Management - Lakeland Community College (1994 - 1997)

Certificates - Computer & Supervision - Auburn Career Center (1994 - 1997)

Managing Cosmetologist - Ohio State Beauty College (1983 - 1985)