Paula Franke

Energetic professional with excellent interpersonal skills, customer service, retail sales, and merchandising experience. Seeking to advance my career in customer service.

Customer Service Associate/ Receptionist at OC Anaheim Home Care Center (2021-01 – 2025-02)

• Answer phone calls
• Customer service
• Schedule appointments
• Assist clients at center
• Front desk help

Assistant Manager at Tiffany Hair Salon (2015-02 – 2020-03)

• Manage hair salon with 4-6 active stylist stations
• Cashier, Invoice and bookkeeping
• Keep salon clean
• Schedule appointments for clients
• Manage reception desk

Shiseido Cosmetic Counter/ Sales Associate at Macy's Department Store (2004-02 – 2011-04)

• Provide highlights of product line to clients interested in Shiseido brand
• Increase sales volume by recommending other products
• Share positive customer feedback with product line
• Cashier and inventory
• Respond to customer telephone inquiries

Cosmetology – Cosmetology College

– Dong Nai High School