Patient Services Representative Team Lead at Advanced Radiology (2025-06 – Present)
- Oversee daily patient intake: Ensure smooth check-in for approximately 300 patients per day.
- Balance workload among Patient Service Representatives to maintain efficiency and minimize wait times.
- Monitor patient flow: Track throughput and adjust staffing or processes as needed to meet daily volume targets.
- Confirm that services requiring prior authorization are cleared before patient visits.
- Collaborate with the IVT team to identify changes or updates needed in prior authorizations.
- Personally address patients who ask to speak with a manager, ensuring concerns are resolved professionally and empathetically.
- Coach staff on de-escalation techniques and empower them to resolve issues before they reach escalation.
- Uphold a patient-first approach, ensuring satisfaction and trust in the care process.
- Provide ongoing guidance to Patient Service Representatives on check-in protocols, authorization procedures, and patient communication.
- Implement process improvements: Identify bottlenecks and streamline workflows to enhance efficiency and patient experience.
Schedule Coordinator at Walding & Associates (2024-12 – 2025-06)
- Coordinate schedules for 5 -7 dentists, dental assistants, and hygienists
- Ensure that the day's schedule is balanced and effective to maximize productivity. Utilizing Denticon software.
- Adjust schedules as needed to accommodate urgent patient requests, cancellations, or staff changes.
- Assist patients with updating their insurance information, demographics details or any other personal or medical information.
Broker at Love Florida Properties (2004 – Present)
- Assist families in finding their dream home or downsize to their retirement home.
- Write contracts, schedule appointments, appraisals, repairs, and any other task required to help the family in the purchase, sale or rental of their home.
Insurance agent at Easy Insurance Solutions (2024-10 – 2024-12)
- Analyzed the needs of Medicare beneficiaries utilizing both Inbound and Outbound Dialer Call systems.
- Documented the beneficiaries plan choice for submission
Clinical team support at Concierge Home Care Fl (2024-03 – 2024-10)
- Coordinate schedules with 20-25 nurses, physical therapists, speech therapists and occupational therapists to provide in-home care for patients released from the hospital or other inpatient facilities.
Owner / Operator at The Koffee Barn (2020 – 2022)
- Fast paced family business assisting customers in finding the best merchandise and meal options available.
- Maintained employee schedules, reconciled daily receipts and bank statements, calculated payroll, Hired and trained staff.
Assistant Director of Operations at Exodus Women's Center (2011-02 – 2019-02)
- Office Management, maintained provider credentialing with hospitals and surgery centers,
- confirm insurance coverage to assure services are covered
- Monitored and implemented office procedures to ensure HIPPA and OSHA compliance.
- Perform employee evaluations, hire and train new staff, order medical supplies, inventory control, electronic medical records, billing, marketing, schedule and manage repairs and assist with any other administrative duties as needed.
