Paulette Drapeau

Skylight Gardens, Los Angeles CA 1 Year: Sept. 2021-Sept. 2022

-Lead Server/ Bartender/ Event Coordinator

Lead Server (Server 1 year: Lead 7 months)

Promptly greeted guests, providing attentive service throughout experience attending to every and all needs of guests, ensuring total satisfaction.
Provided guests with details of the menu, and specials, recommending dishes to specific guest preferences as well as wine, beer, and cocktail pairings.
Closed restaurant four nights a week, collecting servers cashouts and closing out point of sale system, counting cash, doing a final walkthrough of the restaurant before locking doors
Ensured restaurant and bar were properly stocked for the week- Took inventory for re-stock of wine, liquor, sodas, juices, and general restaurant necessities (i.e., cocktail napkins/ straws/ cleaning supplies/ etc.)
Acted as floor manager four nights a week, ensuring the satisfaction of guests and making any questions or concerns heard
Interviewed applicants for front-of-house positions training all new servers as well as bussers/ runners/ hostesses
Assisted with scheduling staff according to reservations/ events up

Bartender: 8 Months (Jan 2022- Sept. 2022)

Memorized and prepared specialty and traditional cocktails quickly to ensure prompt delivery of drinks
Established relationships with regular customers, creating a welcoming atmosphere
Opened and closed bar, working weekends often as the solo bartender on busy evenings
Ensured bar glassware was polished, and that bar was fully stocked

Event Coordinator 5 Months (April 2022- Sept. 2022)

Reached out to all event inquiries via the TripleSeat Event platform, following up via email and phone
Planned events working with guests to select dining packages, room options, and bar selections
Wrote contracts for events, ensuring reservation of space and proper staffing
Setup audio/visual services for events in addition to the requested decor
Guaranteed that all event requests were met
Planned special events such as baby showers, weddings, professional dinners, etc.
Ensured the kitchen was properly stocked according to the event menu

Sugar Factory San Diego

-Lead Hostess June 2021-Sept. 2021

Enthusiastically greeted guests, checking in reservations and providing accurate wait times
Adapted to a fast-paced work environment, welcoming over 1,000 guests a night on weekends
Assisted waiters and customers with all needs and concerns
Seated guests according to section availability and party size
Bussed tables and assisted in general cleaning of restaurant
Acted as receptionist assisting guests with all questions and reservation inquiries
Trained new hires

reason for leaving*: returning to Los Angeles for coll

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