Paulie Nichols

Dedicated and detail-oriented professional with over 10 years of experience in healthcare coordination and patient support. Proficient in scheduling, EMR systems (eCW, OncoEMR), Microsoft applications, and remote communication tools. Proven ability to manage patient demographics, medical records, and insurance verification. Eager to leverage strong organizational and administrative skills to enhance patient care and operational efficiency.

Care Service Coordinator at Arkos Health (2025-01 – 2026-06)

• Coordinated patient care using Scheduling, Sharepoint, EMR, and Teams.
• Managed electronic faxes (Efaxing) and maintained comprehensive documentation.
• Utilized Microsoft applications, including Excel, for data management.
• Operated remotely, leveraging the Five9 soft phone system and Justworks platform.

Patient Support Assistant at My Health Onsite (2024-04 – 2024-12)

• Facilitated patient scheduling and managed patient check-in/check-out processes.
• Proficiently used eCW EMR, Microsoft Teams, and Zoom for communication and record-keeping.
• Executed scanning procedures and managed electronic faxes (eFax).
• Initiated cold calling campaigns and utilized Workday for administrative tasks.
• Applied Microsoft applications for daily operations.

Care Coordination at Florida Cancer Specialists (2018-09 – 2024-02)

• Maintained and updated patient demographic information with high accuracy.
• Leveraged Excel and SharePoint for data organization and project management.
• Managed patient records within Workday and OncoEMR systems.
• Operated effectively with Microsoft applications, Teams, and Zoom in a remote setting.

Patient Service Representative at Penobscot Pediatrics (2014-02 – 2018-08)

• Scheduled patient appointments and managed patient flow for check-in and check-out.
• Verified insurance information and collected co-payments accurately.
• Maintained patient demographics and utilized Centricity and G4 EMR systems.
• Performed scanning of documents and utilized Outlook for communication.

high school diploma – Brewer High School (1979 – 1983)

Some college coursework