Paulina Para

Compassionate healthcare professional with over five years of experience transporting patients in fast-paced hospital environments. Known for remaining calm under pressure, delivering exceptional patient care, and supporting clinical teams with professionalism, reliability, and strong attention to detail. Leadership experience in operations management further strengthens my communication, organization, and ability to thrive in high-demand healthcare settings.

General Manager - Ohio House Motel - Chicago, IL

(2024-01)

• Increased direct bookings by 22% through targeted digital marketing and rate optimization strategies.
• Created and managed annual budgets, P&L statements, and payroll processes aligned with occupancy trends and labor targets.
• Led recruitment, onboarding, and training initiatives to strengthen team culture and elevate service quality, maintaining 4–5 star OTA ratings.
• Oversaw vendor contracts, compliance, and capital projects (HVAC, electrical, plumbing) to maintain operational integrity.
• Developed and implemented sales strategies that boosted revenue and market share across online and corporate channels.
• Introduced process improvements that reduced labor costs while sustaining service excellence.

Assistant GM - Ohio House Motel - Chicago, IL

(2019-01 - 2024-01)

• Oversaw guest check-ins, check-outs, billing, and payment processing while ensuring accurate financial reconciliation and reporting at the end of each shift.
• Balanced nightly transactions, audited daily revenue activity, and generated detailed reports for management to support accurate forecasting and accounting.
• Coordinated closely with housekeeping and maintenance teams to optimize room readiness, turnover timelines, and guest satisfaction.
• Consistently exceeded upselling goals by promoting premium rooms, add-on services, and seasonal packages, directly contributing to increased occupancy and revenue.
• Handled escalated guest concerns with empathy and professionalism, maintaining the property's reputation for responsive, personalized service.

Patient Transporter - Elmhurst Hospital - Elmhurst, IL

(2021-05 - 2023-01)

• Safely transported patients to impatient units, operating rooms, radiology, procedural areas, PACU, Labor & Delivery, and morgue
• Assisted nursing staff with transfers and positioning using safe patient handling techniques
• Maintained effective communication with my supervisor along with nurses, physicians, and ancillary departments to maintains efficient patient flow in a level 1 trauma hospital
• Maintained strict compliance with HIPPA regulations and hospital policies
• Operated wheelchairs, stretchers, specialty beds, and managed oxygen

Patient Transporter - Loyola University Medical Center - Maywood, IL

(2017-08 - 2021-05)

• Provided compassionate care to patients of all ages
• Transported patients to surgical services, imaging departments, and inpatient units
• Prioritized transport requests in a fast-paced environments
• Collaborated with multidisciplinary healthcare teams to ensure continuity of care
• Maintained strict compliance with HIPPA regulations and hospital policies
• Operated wheelchairs, stretchers, specialty beds, and managed oxygen

Patient Relations (Surgical Floor) - MacNeal Hospital - Berwyn, IL

(2013-05 - 2017-12)

• Served as liaison between surgical staff and patient families
• Provided pre-operative and post-operative updates to families
• Supported patients and families during surgical procedures
• Communicated with surgical team during procedures when family needed updates or if doctors called with updates

High School Diploma - St. Joseph HS (2013)

Associate in Science - Morton College (2020)