General Manager - Ohio House Motel - Chicago, IL
(2024-01)
- Increased direct bookings by 22% through targeted digital marketing and rate optimization strategies.
- Created and managed annual budgets, P&L statements, and payroll processes aligned with occupancy trends and labor targets.
- Led recruitment, onboarding, and training initiatives to strengthen team culture and elevate service quality, maintaining 4–5 star OTA ratings.
- Oversaw vendor contracts, compliance, and capital projects (HVAC, electrical, plumbing) to maintain operational integrity.
- Developed and implemented sales strategies that boosted revenue and market share across online and corporate channels.
- Introduced process improvements that reduced labor costs while sustaining service excellence.
Assistant GM - Ohio House Motel - Chicago, IL
(2019-01 - 2024-01)
- Oversaw guest check-ins, check-outs, billing, and payment processing while ensuring accurate financial reconciliation and reporting at the end of each shift.
- Balanced nightly transactions, audited daily revenue activity, and generated detailed reports for management to support accurate forecasting and accounting.
- Coordinated closely with housekeeping and maintenance teams to optimize room readiness, turnover timelines, and guest satisfaction.
- Consistently exceeded upselling goals by promoting premium rooms, add-on services, and seasonal packages, directly contributing to increased occupancy and revenue.
- Handled escalated guest concerns with empathy and professionalism, maintaining the property's reputation for responsive, personalized service.
Patient Transporter - Elmhurst Hospital - Elmhurst, IL
(2021-05 - 2023-01)
- Safely transported patients to impatient units, operating rooms, radiology, procedural areas, PACU, Labor & Delivery, and morgue
- Assisted nursing staff with transfers and positioning using safe patient handling techniques
- Maintained effective communication with my supervisor along with nurses, physicians, and ancillary departments to maintains efficient patient flow in a level 1 trauma hospital
- Maintained strict compliance with HIPPA regulations and hospital policies
- Operated wheelchairs, stretchers, specialty beds, and managed oxygen
Patient Transporter - Loyola University Medical Center - Maywood, IL
(2017-08 - 2021-05)
- Provided compassionate care to patients of all ages
- Transported patients to surgical services, imaging departments, and inpatient units
- Prioritized transport requests in a fast-paced environments
- Collaborated with multidisciplinary healthcare teams to ensure continuity of care
- Maintained strict compliance with HIPPA regulations and hospital policies
- Operated wheelchairs, stretchers, specialty beds, and managed oxygen
Patient Relations (Surgical Floor) - MacNeal Hospital - Berwyn, IL
(2013-05 - 2017-12)
- Served as liaison between surgical staff and patient families
- Provided pre-operative and post-operative updates to families
- Supported patients and families during surgical procedures
- Communicated with surgical team during procedures when family needed updates or if doctors called with updates
