Pauline Ho

Multi-state licensed PharmD with 9+ years of experience delivering patient-centered care through Telehealth, Medication Therapy Management, and Provider collaboration; With experience in PCAB/URAC accredited non-sterile compounding, managing complex medication managements, improving adherence, and supporting chronic medication therapies across diverse patient populations via asynchronous communication, detailed documentation, and cross-functional collaboration.

Staff Pharmacist at Broadway Apothecary (2018-01 – Present)

PCAB/ACHC/URAC Accredited Specialty/Compounding pharmacy

• Deliver Telehealth-based pharmacist consultations and longitudinal follow-up for patients.
• PCAB/URAC compliant non-sterile compounding experience
• Formula Writing/Editing
• Quality Assurance
• Collaborate remotely with prescribers and patients to optimize treatment plans.
• Conduct structured MTM sessions, assessing adherence, safety, and therapeutic outcomes with detailed clinical documentation.
• Maintain long-term pharmacist-provider-patient relationships via phone, secure messaging, email, and video consultations.
• Adapt communication strategies based on patient health literacy, cultural competency, accessibility needs (including use of interpreter and ASL services).
• Support patient pharmacotherapy management across 7+ states, maintaining high satisfaction scores, and strong patient retention.

Staff Pharmacist at Walgreens (2015-01 – 2018-12)

• Delivered high-volume retail pharmacy services while maintaining patient-centered care standards.
• Improved patient-compliance with new-to-therapy and late-to-refill outreach.
• Administered immunizations per CDC/ACIP guidelines and state protocols.
• Maintained strong, long-term pharmacist-patient-provider relationships.

Doctor of Pharmacy in PharmD – Creighton University School of Pharmacy and Health Professions (2015-01)