Clinical Care Specialist – Pediatric Neurosurgery - University of Utah Health - Salt Lake City, UT
(2025-01 - 2026-03)
- Coordinated 50+ weekly surgical procedures, telehealth visits, and follow-ups in a high-acuity pediatric neurosurgery clinic, ensuring timely and accurate scheduling
- Served as primary liaison between providers, patients, and families, resolving complex scheduling and care coordination issues with a focus on patient experience
- 20-30 patients scheduled per week
- Coordinated 15-20 care activities with external hospital facilities
- Managed time-sensitive case workflows, proactively identifying and resolving delays related to referrals, imaging, and documentation
- Retrieved and validated critical diagnostic records (MRI, CT scans) from external systems, reducing delays in surgical planning and patient care
- Maintained accurate, real-time EMR documentation of patient interactions, referrals, and care updates in compliance with HIPAA standards
- Escalated urgent patient care issues to clinical teams, ensuring continuity of care and minimizing disruptions
- Delivered clear, empathetic communication to patients and families navigating complex medical processes, improving trust and satisfaction
CNA Supervisor / Scheduling Coordinator / Medical Billing - Caregiver Support Network - Salt Lake City, UT
(2020-05 - 2024-12)
- Supervised and coordinated scheduling for multiple concurrent patient care cases, ensuring appropriate staffing coverage and continuity of care
- Acted as central point of contact for caregivers, families, and internal teams, resolving scheduling conflicts and service issues in real time
- Executed care plan for 30 patients per week, following nursing guidelines
- Maintained and audited patient records, ensuring accuracy across documentation, billing, and care plans
- Supported medical billing processes, verifying information and assisting with claims-related documentation
- Trained and mentored 15 CNA staff members on company procedures, documentation standards, and compliance requirements
- Improved workflow efficiency by identifying and resolving recurring scheduling and communication gaps
- Delivered consistent, high-quality customer service in fast-paced, high-pressure environments
Behavioral Technician - Center for Autism and Related Disorders - Salem, OR
(2020-02 - 2020-05)
- Implemented individualized behavior intervention plans (ABA) to support developmental progress in pediatric clients
- Documented client progress and maintained detailed, compliant case notes for clinical review
- Communicated treatment updates and care strategies to families, improving understanding and engagement
- Ensured strict adherence to HIPAA and organizational compliance standards
