Peace Ojo

Healthcare administrative professional with hands-on experience in patient registration, insurance verification, scheduling, and clinical front-desk operations within a safety-net health system. Currently pursuing a Master of Science in Healthcare Administration, with strong knowledge of healthcare operations, patient flow, and quality improvement. Recognized for professionalism, attention to detail, and delivering patient-centered service in fast-paced environments.

Practice Medical Receptionist at Cambridge Health Alliance (Present)

• Register and check in patients while verifying demographic and insurance information in Epic EHR.
• Schedule, reschedule, and confirm appointments while managing high call volumes.
• Serve as the first point of contact, delivering professional and compassionate patient service.
• Coordinate with providers, nurses, and clinical staff to support efficient patient flow.
• Ensure compliance with HIPAA and organizational confidentiality standards.

Direct Support Professional (DSP) at May Institute (2025-05 – 2025-12)

• Provide direct care and daily living support to individuals with developmental and behavioral disabilities.
• Implement individualized care plans and behavioral support strategies.
• Document client progress and communicate observations with clinical and supervisory staff.
• Promote a safe, respectful, and structured environment.

Desk Receptionist at Salem State University (2022-08 – 2024-12)

• Managed front-desk operations and screened resident inquiries.
• Maintained confidential records and prepared administrative documentation.
• Directed inquiries to appropriate departments while maintaining professionalism.

Resident Assistant at Salem State University (2023-09 – 2024-12)

• Mentored residents and resolved conflicts within university guidelines.
• Coordinated programs and ensured policy compliance and safety standards.

Diet Aide at Cambridge Health Alliance (2019-10 – 2022-10)

• Communicated dietary instructions between medical and nutrition staff.
• Documented diet orders and supported interdisciplinary coordination.
• Managed inventory and vendor deliveries.

Master of Science in Healthcare Administration – University of Massachusetts Dartmouth (2026)

Bachelor of Arts in Media & Communication and Marketing – Salem State University