Vocational Service Manager at Transitions Inc (2022-03 – Present)
Help individuals with barriers find and maintain their position at their employer by providing the client with a location to work and helping them to stability before moving them to long term job coaching. I will also help with coaching whenever needed.
- Correct narratives for Vocational Rehabilitation (VR) reporting and send them to VR billing department for payment. Follow up on billings to ensure payment by working with accountant.
- Attend risk management meetings, management meetings and VR Web meetings bi-monthly.
- Maintain a working relationship with employers, Vocational Rehabilitation and Targeted Service Coordinators to resolve issues and streamline client experiences.
- Maintain a summary of the monthly authorization for each individual client to track allowable time spent on each authorization and ensure narratives are entered into the system correctly.
- Train team members to be as independent as possible, answer questions and deliver corrective action as needed.
- Coordinate services between VR and developers under management. Build spreadsheets as needed for reporting.
- Help possible VR clients sign up for services through Vocational Rehabilitation and deliver to VR office.
- Assist team members with software questions to help them become more independent.
- Stay up to date on changes with VR, Pre-ETS (Pre-employment transitional services) and other programs.
- Responsible for helping team members in the event their direct supervisors are not available.
Legal Assistant – Filing at Browning Law (2021-01 – 2021-06)
Filing and maintaining correspondence, subrogation, billing, provider records and litigation papers into individual binders and electronically. Drafting letter of representation and requesting billing and record receiving billing and record received from providers.
- Ability to use complex filing systems, excel, MS Word, email.
- Use office printer/scanner, practice master and online systems.
- Notary Public in the State of Idaho.
Retail Store Manager at Lori's Gift's Inc. (2017-04 – 2021-01)
Daily operations of managerial positions.
- Upselling, cash handling/safe compliance, Hiring/Firing & training employees.
- Internal systems include Point of sale, Hiring Systems, MI9 – inventory systems, Ipod, Hand scanners, ordering & applicable systems, photocopier/printers.
- Inventory control and maintain best used by dates.
- Plan-o-grams/resets and merchandising, building displays, troubleshooting technology and systems.
- Tech support for instructions or reordering of systems.
- Flower arrangements and maintaining fresh displays, made sellable grouping/baskets for inventory.
- Maintain Hallmark displays and comply with upper management requests.
- Interact with inventory delivery personnel to ensure orders are correct and maintain inventory.
Insurance at World Financial Group (2015-02 – 2017-01)
Self-employment. Finding people through prospecting processes to educate them with concepts on how to use their money to enhance their lifestyle. Life insurance and annuities were offered through the educational process. Building team of representatives to gain their own clientele through the prospecting process.
Insurance at Aflac (2015-04 – 2016-01)
Self-employment.
- Prospecting: Educating potential employers and employees on Aflac Products.
- Explain how Aflac products can enhance their current health care benefits provider.
- Help people feel more financially prepared to cope with possible life events.
Retail Assistant Manager / Pharmacy Technician at Walgreens (2007-03 – 2015-04)
- Provide quality customer care, confirming vendor orders, order review, receipts and posting.
- Order and receive bulk deliveries, dispersing to perspective departments.
- Merchandising, inventory accuracy, resets according to plan-o-grams.
- Cash handling, registers, safe and deposits drops and armored pickups.
- Process Payroll, timecard and scheduling.
- Maintain equipment, computers, registers, phone systems and security systems and EOM (end of month) reports.
- Develop floor/cashiers/department personnel to reach their full potential.
Floor Supervisor at Center Partners (2000-06 – 2004-06)
Product groups within Center partners included Qwest Loyalty / WSOC, Comcast Cable TV.
- Develop Agents through team meetings, training seminars, personal critique to troubleshoot inbound calls while Up-Selling products for individual groups.
- Conduct interviews for various positions, maintain attendance/contractual records and complete write ups if issue wasn't corrected.
- Monitoring/Coaching to meet Client quality and expectations.
- Manage the Queue for quick response and staffing for inbound calls received.
