Cashier/Front of House/Certified Trainer/Store Support at Small Cheval Logan Square (2023-12 – Present)
- Thrive in a fast pace high volume environment
- Ensure the overall guest experience exceeds expectations, always anticipating guests' needs.
- Understand and respond knowledgeably to questions about the restaurant and menu.
- Use tact and good judgment when dealing with guest challenges and respond to guest needs with patience and courtesy.
- Learn and convey the rotating menu of cocktails and beers and properly make and serve the beverages to customers.
- Ensure all Steps of Service are completed for each guest, including placing the order, delivering food and beverage, and checking in throughout the meal.
- Proficiently operate all necessary tools and equipment, including the POS system, Small Cheval Guest App, and Small Cheval Gift Cards.
- Prepare cocktails, draft beers, and ice cream products for guests according to the Hogsalt Recipe Index.
- Assist with prep & general store organization (cutting garnishes, preparing sauces, restocking dry goods) as needed.
- Assist with maintaining store cleanliness (washing & sanitizing dishes, countertops, tables, removing and replacing garbages).
Usher at Broadway In Chicago (2021-01 – 2023-12)
- Demonstrated a positive customer service attitude to patrons during their entire time in the theater.
- Helped assist patrons with anything they need or direct them to someone else who could better help them.
- Watch over Patrons to help maintain a safe and enjoyable experience for all.
- Come up with solutions to problems when working in a fast-paced environment.
- Scan tickets of Patrons and give accurate directions on where to go.
Deckhand at Shoreline Sightseeing (2023-07 – 2023-09)
- Perform light maintenance and vessel housekeeping.
- Show seamanship skills including line-handling and docking procedures.
- Conduct engine room systems checks.
- Know assigned security procedures and protocols.
- Oversee Passenger safety including crowd control and passenger boarding. He or she must be able to assist the senior deckhand in emergency situations
Designer/Front of House at Floral Gardens (2019-01 – 2021-12)
- Maintained a respectful and welcoming environment for customers to collaborate with.
- Represented the company well by maintaining cleanliness and presentation of the shop.
- Made sure all parties and events ran smoothly while maintaining the satisfaction of the customers and clients.
