Pearl Lucas

Motivated professional who consistently drives to exceed expectations.

Experience in resolving and working through escalated and complex issues. Ability to prioritize work, meet deadlines, achieve goals and work under pressure 15 years of knowledge and experience working in the Auto Industry. Knowledge and understanding of credit bureau attributes. Knowledge and understanding of FCRA and FACTA knowledge and understanding of call reporting systems including NICE

Account resolution Specialist - Wells Fargo Auto

(2012-01)

• Mitigate Losses by collecting on the highest degree of high risk accounts
• Maintain good customer relations with Vendors and management in an effort to prevent losses.
• Assigned accounts to locate the customer/or collateral by performing advance loss prevention
• Monitor and measure 3rd party repo agents and other outside vendors.
• Ensure all company police and procedures are adhered to.
• Alert management of potential risk.
• Contacted Insurance companies for Total loss vehicles, impound vehicles, sheriff sales and abandoned vehicles.
• Processed Lien holder Claims and Bankruptcies
• Pulled Credit Bureau Reports. And entered Credit disputes.

Back Sheet Collector III - Wells Fargo Dealer Services

(2008-01 - 2012-01)

• Assisted team supervisor with delinquency reports.
• Responsible for running reports in Vista Plus.
• Assigning field chase and corresponding directly with field agents.
• Assisted supervisor with coaching sessions for team members.
• Held monthly team meetings to motivate team members.
• Advance skips tracing using Lexis Nexis, File-Net, and CBR

Diploma - Andrews High School

Computer Careers Berlin NJ

Toast Masters Of America Raleigh Chapter, Raleigh NC