Operations Manager at Property Tax Advisors (2022-01 – 2026-03)
Directed business operations across customer service, accounts receivable, office administration, and client retention functions while developing operational reporting and performance metrics to monitor service delivery, identify inefficiencies, and support leadership decision-making.
- Modernized accounts receivable by implementing a digital invoicing management system with automated billing reminders and enforced late fees, dropping average days outstanding from 24 to 15 days and slashing past-due accounts by 45%.
- Reengineered internal communications by transitioning a legacy support inbox into a centralized ticketing system that increased visibility, improved accountability, and eliminated message loss through automated routing workflows.
- Built and launched a centralized knowledge management platform consolidating service documentation, SOPs, FAQs, and county-specific protocols across all 58 California Assessment Appeal Boards, improving email response performance by 40%, reducing communication errors, and standardizing service delivery.
- Led the design and implementation of a scalable document digitization initiative and cloud-based document management system using Google Drive APIs and Apps Script, delivering a custom rapid-retrieval platform integrated into internal administrative dashboards. Standardized document intake, scanning, and retrieval workflows, reducing file retrieval times by 65%.
Legal Assistant II at The Eviction Company (2021-09 – 2022-01)
- Streamlined high-volume intake operations by managing and evaluating 50+ daily client inquiries related to tenant lease disputes and unlawful detainer matters.
- Accelerated attorney review timelines through case screening, document preparation, and baseline legal research supporting litigation readiness.
- Managed procedural workflows for unlawful detainer matters, including preparation and filing of statutory notices, court e-filings, and proof-of-service documentation while maintaining procedural accuracy and deadlines.
Administrative Assistant at UC Santa Cruz, Summer Session (2018-05 – 2021-09)
- Delivered detailed student and family consultations regarding admissions requirements, enrollment planning, and academic pathways while ensuring policy compliance.
- Led data analysis initiatives using Excel and Google Sheets to monitor enrollment trends and provide recommendations that informed course planning and operational decisions.
- Created a standardized template library for complex student inquiries, reducing response time and improving consistency of support.
- Supported onboarding and training initiatives for student assistants through structured training materials, daily coaching, and performance support.
