Pedro Castillo

Operations and community services professional with over 10 years of experience coordinating field operations, managing schedules, overseeing staff, and delivering excellent service to diverse communities. Proven ability to build relationships, resolve issues, ensure compliance, and support organizational goals. Extensive experience in Brooklyn neighborhoods including Bedford-Stuyvesant, Bushwick, and Williamsburg. Bilingual in English and Spanish.

EMS AMBULANCE DRIVER - RCA | Brooklyn, NY - Brooklyn, NY

(2023-03)

• Coordinate emergency response activities across Brooklyn neighborhoods.
• Maintain communication with dispatch personnel, healthcare providers, and patients to ensure efficient operations.
• Ensure compliance with HIPAA regulations and organizational policies.
• Complete incident reports and maintain accurate service records.
• Assist diverse populations while providing compassionate, high-quality care.
• Demonstrate strong route planning and knowledge of local communities.

HOME SERVICE REPRESENTATIVE - Life Aid / Lifeline | Brooklyn, NY - Brooklyn, NY

(2020-10)

• Coordinate services and support for patients and families in residential and community settings.
• Schedule appointments and maintain accurate client records.
• Respond to inquiries and resolve concerns with professionalism and empathy.
• Collaborate with healthcare providers and community partners to meet client needs.
• Monitor service delivery and ensure timely follow-up and documentation.
• Maintain confidentiality and compliance with all regulatory standards.

INVENTORY MANAGER - Chrysler of Bay Ridge | Brooklyn, NY - Brooklyn, NY

(2015-05 - 2020-03)

• Managed daily inventory operations, reporting, and data accuracy.
• Supervised, trained, and motivated inventory associates to achieve goals.
• Conducted monthly, quarterly, and annual audits; identified and resolved discrepancies and damages.
• Coordinated purchasing, vendor relationships, and equipment maintenance.
• Analyzed inventory data to improve efficiency and reduce costs.
• Provided excellent customer service and resolved client concerns.

SECURITY OFFICER - Latin Fever Dance Studio | Brooklyn, NY - Brooklyn, NY

(2012-01 - 2016-12)

• Monitored facility safety and managed access control for staff and visitors.
• Patrolled premises regularly to identify and prevent security risks.
• Assisted patrons and staff; provided information and outstanding service.
• Reported incidents reports and maintained daily activity logs.
• Coordinated with law enforcement and emergency services when necessary.
• Applied conflict resolution and de-escalation skills to ensure safety.

REAL ESTATE CERTIFICATION - Real Estate - New York Real Estate Institute | Brooklyn, NY (2021-03 - 2021-03)

High School Diploma - Lafayette High School | Brooklyn, NY (2005-09 - 2009-06)