Pedro Mpela

As a network engineer with 5 years of hands-on experience with Cisco Routers and Cisco Switches. Innovative professional in technology network design, known for unparalleled productivity and efficient task completion. Specialize in advanced routing protocols, network security measures, cloud computing integration, and SD-WAN technologies. Excel in problem-solving, teamwork, and adaptability, ensuring seamless project execution and network optimization.

Network Engineer II at Charter Communications (2022-06 – Present)

• Member of the MOP approval team, reviewing and approving MOPs for all CMTS, OLT, EDR, and ANA-related configuration changes.
• Create MOP templates/standards for all maintenance and configuration changes on the CMTS.
• Perform root cause analysis to identify issues arising during configuration changes.
• Write and deploy complex, non-standard configuration changes for one-off situations.
• Lead and coordinate large network-wide project deployments to upgrade capacity, add features/technologies, and standardize the network.
• Implemented network security measures including VPNs, ACLs, and firewalls to protect data and systems.
• Identified operational and performance issues on Cisco, Juniper, and Alcatel network circuits.
• Deployed and managed SD-WAN solutions (Cisco Viptela) to improve WAN performance and reduce costs.
• Leveraged Cisco DNA Center / Catalyst Center for automated network provisioning and policy management.
• Developed Python and Ansible scripts to automate repetitive network configuration tasks, reducing provisioning time by ~40%.
• Implemented Zero Trust Network Architecture (ZTNA) principles to enhance perimeter security.
• Monitored network health using SolarWinds and PRTG; proactively resolved performance degradations.

IT Technician II at Lumen (2021-07 – 2022-07)

• Identified operational and performance issues on Cisco, Juniper, and Alcatel network circuits.
• Implemented and configured routing protocols (static and dynamic) per management direction and customer requests.
• Documented and implemented processes to maximize output based on internal guidelines and regulatory mandates.
• Provided status updates on customer repair tickets via Remedy and Ops Console.
• Recommended fixes by investigating technology failures to ascertain vulnerability and root cause, including VPN troubleshooting.
• Configured and managed IPv6 addressing schemes for dual-stack migration projects.

IT Technician at USPS (2000-07 – 2020-11)

• Participated in and supported new Corporate IT initiatives.
• Performed troubleshooting on networking and connectivity issues to restore connections and network access.
• Troubleshot system issues related to network connectivity, software installation/configuration, and printing.
• Configured routers, switches, and wireless access points for LANs and WANs.
• Administered Windows Server technologies including Active Directory, DFS, Print Services, and SCCM.
• Delivered troubleshooting support in a multi-user, high-availability environment, ensuring minimal downtime and rapid incident resolution.
• Performed PC repair, troubleshooting, deployment, and liquidation for across a large-scale enterprise environment.
• Provided IT client, server, and network service delivery, supporting end-user needs and maintaining infrastructure reliability.

Electricity & Electronics in Electricity & Electronics – ISTA College (2006)

Associate Degree in Electricity & Electronics – ISTA (2006)

AWS Practitioner in Cloud Computing (2023-12)