Parts Advisor
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Parts Advisor with 11 years of experience in automotive parts sales, inventory control, and customer service. Strong knowledge of parts identification, ordering, and inventory management, with a track record of improving efficiency and customer satisfaction.
Downtown L.A Motors; Mercedes-Benz - Los Angeles, CA
July 2017 to June 2026
Customer Service & Sales: Assist customers in person or by phone, identifying the correct parts using registration details, VIN, chassis number, or manufacturer systems. serving workshop technicians, service advisors, front counter customers, and trade accounts. checking local and supplier stock availability
Quoting & Billing: Research parts, provide price quotes, process payments, and prepare invoices.
Technician Support: Coordinate with mechanics and service advisors to supply parts for repair jobs.
Inventory Management: Receive, inspect, stock, and track inventory; perform inventory counts.
Ordering & Logistics: Source special-order parts, track shipments, and notify customers or staff of arrivals.
Returns & Warranties: Process returns, vendor credits, and warranty claims for defective or incorrect parts
Downtown L.A Motors; Mercedes-Benz - Los Angeles, CA
July 2014 to July 2017
Detailed and prepared vehicles for lot display and customer delivery.
Transported vehicles between dealership locations and service areas.
Fueled and inspected sold vehicles before delivery.
Created key tags, performed inspections, and coordinated dealer trades.
Received and organized vendor shipments for vehicle preparation.
Maintained vehicle inventory and lot organization.
Performed facility cleaning, trash removal, and general maintenance.
Ensured a clean, safe, and organized work environment.
Huntington Park College Ready Academy Alliance High School - Huntington Park, CA
