Fulfillment Specialist - AMAZON
(2021-11 - 2027-02)
HR Director, Organizational Development & Design, Employee Relations - HR Management International - Charlotte, NC
(2007-10 - 2021-10)
Clients included financial, energy, legal, retail, manufacturing companies at multi-site locations
- Conducts work intake sessions. Records key points to assess and defines OD priorities for incoming requests for support (imperative, important and interesting)
- Strong expertise in conducting evidence-based organization diagnosis, needs assessment, root cause analysis activities, including delivery of a credible impact analysis that establishes priorities for which gaps or problems should be solved Independently or in consultation with other functional experts in HR and non-HR functions.
- Prioritizes and develops recommendations identifying the outcomes, methods and resources required for a successful intervention, along with any dependencies or inter-dependencies that will need to be accounted for in the work.
- Clarifies an organization's priorities and strategies. Aligns its business operating model, organization structure, decision rights, processes, and management systems.
- Drives the execution of OD work streams by identifying customer and operational needs; analyzing resources, costs, and forecasts and incorporates them into business plans whenever requested. Gains cross-functional support for business priorities.
- Researches and leverages industry trends, benchmarks, and best practices; providing guidance to executives when difficult decisions need to be made.
- Effectively collaborates with Talent Management team members and HRBPs to achieve goals while promoting a spirit of teamwork and commitment to the timely delivery of exceptional OD work products.
- Guides large, diverse groups towards outcomes or through conflicts at higher levels of complexity.
- Demonstrated ability to Influence and support senior leaders across the organization on decisions related to alignment of resources, roles and responsibilities that add value to successfully realizing company strategy.
- Collects, prioritizes, and analyzes information about the duties/tasks as well as the capabilities (knowledge, skills, abilities) and other personal characteristics individuals must possess in order to be successful in a particular role.
- Initiated, negotiated, and maintain working relationships with external recruiting and staffing agencies, where necessary, to facilitate the generation of high-quality candidates. Initiates and completes the onboarding process for new hires, including employees hired as the result of company acquisitions.
- Developed and executed the company-wide performance management process and related systems, including annual performance evaluation. Interacted regularly with employees, all levels of management, job applicants, and vendors regarding Human Resources related issues. Develops and manages the company-wide service recognition program Manages multiple Human Resources assignments, while completing all HR activities and consulting with or updating managers on a regular basis
- Effectively met all deadlines and timelines associated with implementation and administration of Human Resources programs and initiatives. Worked closely with external third-party relationships as required (vendors associated with recruiting, relocation, pre-employment, performance management, services awards, etc.)
- Conducts employee training and development to include workplace diversity, EEO, harassment prevention, supervisory skills training, and performance management.
- Solid working knowledge of multiple human resource disciplines, including but not limited to any and all compensation practices, organizational diagnosis, employee and union relations, diversity and includion, and performance management.
- Provides management consultation and support on all human resources matters for all LCS-managed communities and employees in the assigned group.
- Keeps abreast of all legal issues affecting the human resources function, and participates in developing or changing policies as needed. Reviews, edits and recommends changes to community employee handbooks.
- Ensures a consistent application of human resources policies, procedures and practices within assigned area of responsibility.
- Provides consultation and direction to Sr. DOM and DOMs regarding internal human resources activities; including the movement of employees, training, compensation, recruitment, and employee relations. Actively participates in the external recruitment efforts of LCS Administrators for field assignments including recruitment strategy, interviewing and selection.
- Provides direction and assistance to company managed communities on workers' compensation, unemployment, policy development, compensation, training, benefits, and employee relations issues. Conducts, consults and provides supports on-site to communities on issues like wage & hour audits, EEOC claims, and harassment investigations.
- Conducts HR audits at company-managed communities and assists in the recruitment, selection and orientation of community-based HR Directors.
- Delivers training for company employees and company-managed community employees. Consults with and assists in the development of community based training programs in conjunction with company identified external training partners.
- Evaluates policies, procedures and systems to assess internal equity for both corporate and company-managed facilities.
- Demonstrates knowledge of state and federal employment laws. (I have a Paralegal Certificate in Employment Law).
- Demonstrates excellent work record, superior communication, both oral and written, cooperation and organizational skills. Excellent Excel, PowerPoint and Word skills.
- Able to travel whenever necessary and wherever necessary.
- Develops and implements all organizational strategies supporting improved client future state organizational design as well as service delivery.
- Prepares organizational design alternatives, test them against design criteria and aligns leadership groups around the design selection and implementation.
- Applies analytical and visualization tools to assess the impact of varying design, and decision solutions.
- Prepares workforce transition plans and programs including but not limited to transition, talent at all levels.
- Supports all processes of identifying, assigning and implementing decision making authority and responsibility to both individuals and groups (governance).
- Serves as a trusted advisor to clients throughout the organization design process
- Manages the design of jobs and roles, creates competency models and career paths to aid in the selection and transition of employees.
- Supports business development efforts including Statements of Work, proposal development and client presentations.
- Contributes to practice development initiatives including culture building, internal community involvement, eminence, recruiting, whitepapers, etc.
Director of HR, Employee Relations, Talent Acquisition - Solstice Capital Mortgage - Irvine, CA
(2002-01 - 2007-09)
Managed all employees in the corporate office in Irvine, CA as well as Las Vegas, NV and Phoenix, AZ.
- Designed and produced excellent written and expert visual communications that met the needs of the communication plan; this included Power Point presentations, SharePoint and Excel Spreadsheet presentations.
- Implemented change management processes including procedures, processes, standards and controls by executing ownership and leadership throughout all projects; this change management included benefits, compensation and rollout of 401k plans.
- Managed and executed all design, development, im
