Peta-Gaye Chin

Compassionate and reliable healthcare professional with phlebotomy technician training, Certified Nursing Assistant credentials, CPR certification, and strong experience in customer service, office administration, appointment scheduling, data entry, and patient/client communication. Skilled in maintaining accurate records, supporting individuals with patience and professionalism, and working in fast-paced environments. Seeking a phlebotomy or entry-level medical support position where I can apply my healthcare training, communication skills, and attention to detail.

Business Development Representative / Cashier at Braman Audi (2024-12 – 2025-07)

• Scheduled, confirmed, and followed up on appointments by phone, text, and in person.
• Delivered professional customer service in a high-volume, fast-paced environment.
• Maintained accurate records, updated appointment information, and processed payments.
• Handled customer concerns with patience, accuracy, and strong communication skills.
• Demonstrated strong attention to detail, confidentiality, and professionalism.

Customer Service Representative at Insurance Supermarket (2022 – 2024)

• Assisted clients by phone, chat, and email with questions, concerns, and account support.
• Documented customer interactions accurately and maintained organized records.
• Managed confidential information with care, accuracy, and professionalism.
• Built strong communication skills that transfer well to patient-facing healthcare roles.

Office Administrator at Broadleaf Primary (2019-01 – 2024-08)

• Managed daily office operations, records, documents, and communication.
• Assisted parents, students, staff, and visitors with professionalism and respect.
• Performed data entry, filing, scheduling, and written correspondence.
• Maintained confidential records and supported a busy administrative environment.

Team Lead at Mega Mart Jamaica (2018-11 – 2019-12)

• Supervised cashier operations and supported team members with daily workflow.
• Assisted customers with service concerns and resolved issues professionally.
• Handled cash transactions accurately and maintained organized records.
• Developed leadership, responsibility, and attention-to-detail skills.

Call Center Agent at Sutherland Global (2016-04 – 2017-10)

• Provided inbound customer service and sales support for AT&T customers.
• Handled high call volumes while maintaining professionalism and accuracy.
• Documented customer interactions and resolved service concerns.
• Met performance standards for quality, productivity, and customer satisfaction.

High School Diploma / Equivalent – [School Name]

Phlebotomy Technician Training in Phlebotomy – Allied Health