Peter Felton

Customer-focused professional transitioning into IT support with over 10 years of experience in fast-paced service and operations environments. Skilled in troubleshooting systems, resolving user issues, and managing high-volume requests. Holds an industry-recognized IT support certification and demonstrates a strong ability to quickly learn new technologies and deliver reliable technical support.

Special Accounts Client Services Coordinator at Sterling North America, Inc. (2026-02 – Present)

• Primary point of contact for client issues, resolving requests via email and phone
• Troubleshoot order, inventory, and system-related discrepancies across internal systems
• Coordinate with Fulfillment, Shipping, and Production teams to resolve issues and meet deadlines
• Maintain accurate system data, track orders, and document issues and resolutions

OS&D Claims Manager - Operations Assistant at On Track Freight Systems / PavXpress (2020-09 – 2024-05)

• Investigated and resolved shipment discrepancies and operational issues
• Tracked and documented issues using internal systems from start to resolution
• Communicated with customers and teams to resolve problems and provide updates

OS&D Claims Manager - Operations Assistant at On Track Freight Systems / PavXpress (2025-09 – 2026-02)

• Investigated and resolved shipment discrepancies and operational issues
• Tracked and documented issues using internal systems from start to resolution
• Communicated with customers and teams to resolve problems and provide updates

Customer Service Representative at Oldcastle Building Envelope (2024-08 – 2025-09)

• Processed high-volume orders using AS400 with strong accuracy
• Identified and resolved order and system discrepancies
• Coordinated with teams to troubleshoot and resolve issues

Label Control Operator at Citation Healthcare Labels (2019-07 – 2020-04)

• Operated equipment and resolved printing and file-related issues
• Ensured accuracy and compliance with production standards

Production Coordinator at Royal Apparel (2018-04 – 2019-07)

• Managed production schedules and purchase orders using ERP systems, ensuring accuracy and timely fulfillment
• Coordinated with internal teams to resolve order, inventory, and workflow issues
• Maintained accurate system data and supported overall operational efficiency

General Manager at Uptown Swirl Frozen Yogurt & Crepes (2013-06 – 2018-04)

• Managed daily operations, staff, and customer service in a fast-paced environment
• Resolved customer issues and operational problems quickly to maintain service quality
• Trained staff on POS systems, procedures, and troubleshooting common system issues

Associate of Applied Science (A.A.S.) in Networking & Cybersecurity – Finger Lakes Community College (FLCC)