FileMaker Database Developer at Outside The Box Computer Solutions, Inc. (2011-10 – Present)
- Designed FileMaker Pro custom databases for small to mid-size businesses
- Configured FileMaker Pro Server networks for multi-platform environments for 200+ workstations
- Worked with all phases of client project including: initial needs assessment, database planning, multiple development phases, testing/troubleshooting, data input/transfer, training, and post-development support.
- Custom applications included CRM, ERP, Project Management, Inventory Control, Event Planning, Order Entry and Invoicing, Professional Services
- Created user manuals and technical specifications
- Implemented database backup hardware/software and procedures
- Developed custom SQL modules for importing and exporting data
Network Engineering Consultant at Spherion Corporation (2001-02 – 2011-08)
- Responsible for the assessment, design, installation, maintenance, troubleshooting and end-user support of all client systems primarily in a Windows 2008/2010 and Mac OS X network environment.
- Worked with third party contractors to provide high quality end user support of all IT related issues – both hardware and software.
- Created and maintained troubleshooting documentation to enhance IT knowledgebase and knowledge transfer capabilities.
- Expert knowledge of LAN and WAN topologies for both PC, Unix, & Mac.
- Hands-on design experience with the implementation of firewall and VPN technologies
- Procurement of end user hardware and software
- Managed hardware and software standards (OS images, applications, Desktops, Laptops, printers)
- Maintained relationships with various business units and the outsource provider(s)
- Monitored and ensured delivery compliance with contractual obligations of service providers. (Statement of Work, Service Level Agreements, and Project Goals)
- Responsible for fixed assets, inventory, license and compliance issues, and participated in merger and acquisition analysis as required.
IT Network Specialist at Lightpath Technologies (1989-03 – 2000-11)
- Responsible for setup, monitoring and maintaining the computer network systems for the IT infrastructure in the New York City office.
- Designed rules and regulations for the use of the network.
- Assisted with IT budget, planning, and development, creating specialized reports as needed.
- Directed repair work on the computers, peripherals, and network hardware.
- Developed training materials and conducted IT training sessions. Troubleshooting and problem resolution of customer network difficulties.
- Evaluation of new network technologies, management, and analytical tools.
- Prepared strategic technology proposals for a wide variety of network projects.
- Responsible for the implementation of network security hardware and software, VPNs, Routers, and Firewalls.
