Peter Kirby

Senior Information Technology Specialist and enterprise modernization leader with over 15 years of experience supporting mission‑critical federal law enforcement operations within the Internal Revenue Service – Criminal Investigation (CI). Serves as Business Process Owner (BPO) for ServiceNow with CI‑wide governance authority over enterprise IT service management, hardware lifecycle strategy, and software licensing programs. Trusted advisor to executive leadership on modernization strategy, operational risk, cybersecurity alignment, and technology investment decisions impacting nationwide investigative readiness.

Known for translating complex technical initiatives into measurable operational gains and institutionalizing scalable programs that improve efficiency, compliance, and long‑term mission sustainability.

Information Technology Specialist (Systems Administration) | GS‑2210‑14 - INTERNAL REVENUE SERVICE – CRIMINAL INVESTIGATION (CI) - Bethpage, NY

(2023-08)

• Serves as CI‑wide Business Process Owner (BPO) for ServiceNow, establishing governance frameworks, approval controls, and enterprise performance metrics supporting nationwide investigative operations.
• Advises CI executive leadership on IT modernization strategy, technology risk posture, and investment prioritization impacting mission readiness.
• Exercises delegated authority over enterprise software licensing and hardware procurement, ensuring compliance with federal acquisition regulations while optimizing lifecycle cost management.
• Led implementation of AI‑enabled automation capabilities improving asset visibility, service request routing, analytics reporting, and workforce forecasting.
• Directed enterprise asset lifecycle programs including PCLM integration, improving device refresh accuracy, reducing operational outages, and strengthening accountability.
• Established the CI Hard Drive Destruction Program, negotiating inter‑agency agreements and launching a national contract to ensure secure data disposition.
• Led enterprise hardware deployment strategy supporting new‑hire onboarding and investigative readiness across CI field offices nationwide.

Management Program Analyst | GS‑343‑13 - INTERNAL REVENUE SERVICE - Holtsville, NY

(2023-01 - 2023-08)

Served as Executive Assistant to the Director of EFO, advising on strategic initiatives, modernization programs, and enterprise operational priorities across CI.

Management Program Analyst | GS‑343‑12/13 - INTERNAL REVENUE SERVICE - Holtsville, NY

(2021-10 - 2023-01)

Led lifecycle management of enterprise IT equipment across CI locations, managing contractor support, budgets, and operational readiness while delivering strategic technology recommendations to leadership.

Bachelor of Arts - History - Queens College, City University of New York

Associate of Liberal Arts & Sciences - Nassau Community College