Petite Byers

Manage complex calendars and scheduling, office support and communications. ASC surgery scheduling and patient coordination. Verified patient coverage for tests and surgeries, ensuring eligibility.

Medical Administrative Assistant – Surgery Scheduler - OrthoCarolina - Hand Center

(2023-01)

• Manage complex calendars and scheduling, office support and communications.
• ASC surgery scheduling and patient coordination.
• Verified patient coverage for tests and surgeries, ensuring eligibility.
• Obtained prior authorizations for procedures, facilitating timely approvals.
• Enter patient information into the system for accurate record-keeping.
• Communicate insurance coverage details and out-of-pocket expenses to patients
• Coordinated with medical staff to confirm patient availability and procedure times
• Scheduled surgical procedures using electronic health record system
• Maintained accurate patient records and documentation for surgical procedures
• Collaborated with insurance providers to verify coverage for surgical procedures
• Booked surgeries based on physicians' volume, ensuring prompt turnaround times

Medical Coding Specialist - OrthoCarolina - Billing Support

(2021-06 - 2023-01)

• Reviewed outpatient and inpatient medical records to assign accurate ICD-10-CM, CPT and HCPCS codes.
• Ensured coding compliance with CMS, payer, and organizational guidelines
• Maintained high accuracy rates while meeting daily productivity expectations
• Identified documentation gaps and supported non-clinical CDI workflows
• Participated in internal audits and quality improvement initiatives

Medical Administrative Assistant – Administrative support for executive level healthcare practitioner - OrthoCarolina - Hand Center

(2016-03 - 2021-06)

• Manage complex calendars and scheduling, office support and communications.
• Maintaining CVs and arranging travel coordination and activities. Special programs
• ASC surgery scheduling and patient coordination

Denial Coordinator - OrthoCarolina - Billing Support

(2013-01 - 2016-03)

• Coordinated clinical denial appeals to managed care and insurance companies
• Maintained clinical denial appeals to managed care and insurance companies
• Prepared initial and subsequent appeals based on relevant clinical information

Test and Surgery Scheduler - OrthoCarolina - Hand Center

(2009-06 - 2013-01)

• Coordinated with medical staff to confirm patient availability and procedure times
• Scheduled surgical procedures using electronic health record systems
• Maintained accurate patient records and documentation for surgical procedures
• Collaborated with insurance providers to verify covering for surgical procedures
• Booked surgeries based on physician volume, ensuring prompt turnaround time
• Secured all required documents prior to scheduled procedures

Healthcare Administration - University of Phoenix

Medical Coding - University of North Carolina, Charlotte