Mortgage Loan Processor at Bridge Processing, LLC (2025-12 – Present)
- Reviewed and audited loan application files for completeness, accuracy, and regulatory compliance prior to submission.
- Verified applicant data against credit reports and financial statements, identifying and resolving discrepancies to maintain data integrity.
- Analyzed financial and risk data — income, assets, liabilities, credit history — to support consistent, compliant decision-making.
- Managed documentation workflows across multiple product lines, ensuring accuracy and adherence to internal service-level agreements.
- Coordinated communication and status updates across borrowers, lenders, and underwriters to keep files moving on schedule.
- Tracked milestones and deadlines to prevent processing delays and maintain on-time approval rates.
- Partnered cross-functionally with underwriting to resolve discrepancies and close out open items.
Special Education Teacher Assistant at Chesapeake Public Schools (2024-01 – 2025-12)
- Monitored performance data to identify gaps and deliver targeted, individualized support.
- Developed and maintained checklists, visual aids, and simplified reference materials to standardize processes and improve comprehension.
- Adapted communication and instructional approach for varied audiences and skill levels.
- Broke down complex material into clear, sequential steps to support consistent execution.
Mortgage Underwriter at Annie Mac Home Mortgage (2021-12 – 2023-09)
- Audited and underwrote high-volume loan files against multiple regulatory and investor guideline sets, ensuring compliance and audit readiness.
- Reviewed financial documentation for accuracy and completeness, applying structured risk-assessment criteria to support sound decisions.
- Maintained detailed, audit-ready documentation and quality controls that minimized defects and supported clean audit outcomes.
- Managed a high-volume caseload while consistently meeting turnaround-time and accuracy targets.
- Served as a subject-matter resource for complex cases, providing guidance and calibration support to processors and junior staff.
- Delivered informal training and real-time support on guideline and workflow changes to drive team-wide consistency.
- Onboarded and trained new team members on documentation standards and guideline interpretation.
- Analyzed quality trends from file reviews and partnered with leadership to address recurring errors and improve calibration.
- Built and refined checklists, reference guides, and process documentation adopted team-wide.
Mortgage Underwriter at OVM Financial (2020-05 – 2021-11)
- Managed high-volume case files with strong attention to detail, ensuring documentation was complete, compliant, and audit-ready.
- Coordinated cross-functionally with loan officers, processors, and underwriters to resolve blockers and keep files on schedule.
- Maintained trackers and workflow systems to meet milestones and deadlines across a full active pipeline.
- Identified process gaps early and recommended operational improvements to leadership.
- Prepared onboarding documentation and guided new clients through requirements and next steps.
- Delivered consistent status reporting to internal stakeholders and external customers.
Mortgage Processor at Movement Mortgage (2010-11 – 2020-05)
- Coordinated documentation, disclosures, and verification workflows across a diverse portfolio, ensuring compliance and on-time submission.
- Partnered with underwriting, processing, and sales teams to remove blockers and maintain momentum across multiple concurrent files.
- Used case management systems to track milestones and maintain dashboards, ensuring adherence to internal SLAs and regulatory requirements.
- Created communication templates and status-update processes that improved clarity and reduced delays.
- Organized daily/weekly pipeline meetings and maintained trackers to surface risks to leadership.
- Trained and onboarded new team members through shadowing and hands-on workflow instruction.
